Reward and discount combinations are available to Shopify brands.
In this article:
How to enable reward combinations
Discount combinations for Seamless Free Product rewards are set once for your whole program:
Log in to your LoyaltyLion account
Select Settings in the bottom left corner
Select the Program settings tab, then open the Rewards page
Find Discount combinations for seamless free product rewards
Tick the discount types these rewards may combine with: Product discounts, Order discounts or Shipping discounts
Click Save
For every other reward, combination settings live on the reward itself. Go to Program, then Rewards, open the reward, and use the Discount combinations section. A Free shipping reward has no Shipping discounts option, because a shipping discount cannot combine with another one.
Discount types
Shopify's three discount types
Product - discount specific products or collections of products
Order - discount the total order amount
Shipping - offer free shipping on an order
How LoyaltyLion rewards map to them
The Redeem at checkout reward is an Order type discount, unless it has a collection restriction, in which case it is a Product type discount
The standard Discount reward is an Order type discount, unless it has a collection restriction, in which case it is a Product type discount
Any product or collection reward, such as free product voucher, seamless product reward, or collection percentage and fixed discounts, is a Product type discount
Free shipping is a Shipping type discount
Combinations available to all brands
Order discounts with Shipping discounts
Product discounts with Shipping discounts
Product discounts with other Product discounts
Combinations available to eligible brands
Product discounts with Order discounts
Order discounts with other Order discounts
Both of these depend on the eligibility requirements below.
Limitations
Shipping discounts cannot be combined with other Shipping discounts
Product discounts will only combine with Product discounts for other products. For example, 1 free white T-shirt and 1 pair of jeans will combine, but 2 free white T-shirts will not
Shopify only allows a maximum of 5 vouchers to be applied to any one cart
If you have enabled discount combinations on your Shopify or Shopify Partners discount services, your loyalty reward discounts will also combine with your store or global discounts.
Which rewards can be combined
All our voucher-based rewards can be combined with other discounts that are set to combine. A custom reward is the exception, because you fulfill it yourself and there is no discount for Shopify to combine.
The combinable rewards are:
Discount
Free shipping
Free product (voucher)
Product discount (voucher)
Collection percentage discount
Collection fixed discount
Refer a friend, both free shipping and discount
Redeem at checkout
Which of your rewards become combinable
We create each voucher at the moment a customer claims the reward, using your program's settings at that time. So rewards claimed before you enabled discount combinations are not combinable, and rewards claimed afterwards are.
If you want customers holding older rewards to get combinable ones, refund their unused rewards so they can claim again.
Eligibility requirements
To combine Product with Order, and Order with Order, you must meet the following requirements:
Your store must not use any checkout.liquid customizations or features. Read the Checkout Extensibility upgrade guide to learn about migrating from checkout.liquid
Shopify has its own guide to Shopify POS discount combinations.
Settings to change in Shopify
For your loyalty rewards to combine with your own Shopify discounts, you must also update your Shopify discount settings.
Log in to your Shopify admin
Go to Discounts
Select or create a discount
Scroll to Combinations
How you configure your Shopify discounts defines which of your loyalty rewards will combine with them. Shopify's examples of combined discounts in the cart shows how the different pairings behave.
Other combinable reward types
Gift cards
Shopify treats a gift card as a method of payment rather than as a discount, so a gift card reward is not subject to the combination rules above. Your customer can use one alongside a promo code or another loyalty reward. Gift card rewards are available on any Shopify store.
Seamless Free Product
A seamless free product reward is available to all Shopify stores and is claimed in one click, with no voucher code for your customer to copy. That means it stacks with promo codes, and you can limit customers to one free product per order if you would rather not be too generous.