To see which plans include Free Product (seamless) please see our pricing page.
Seamless Free Product is only available on Shopify.
What is the Seamless Free Product (SFP) Reward?
Also known as: Buy with points
The Seamless Free Product (SFP) reward is a Shopify-only reward that allows customers to purchase specific products using their loyalty points.
Unlike a standard 'Free Product' reward, which relies on a 100% discount voucher, the SFP reward offers a smoother, one-click experience. When a customer redeems this reward, the product is added directly to their cart at no cost, with no voucher code required.
How the Seamless Free Product reward works?
When the SFP reward is set up, it automatically creates a record in your Shopify Discounts section named LoyaltyLion Seamless Product Discounts.
This universal discount supports all Seamless Free Product rewards you offer.
⚠️ Important: Do not delete or deactivate this discount in Shopify.
Doing so will prevent Seamless Free Product rewards (via Shopify Functions) from working correctly.
If the discount is accidentally deleted, but you still have active SFP rewards, don’t worry - LoyaltyLion automatically recreates the discount in Shopify every 15 minutes to ensure functionality is restored.
How to set up Free Product (Seamless) in the rewards section?
⚠️ Products requirements for Seamless Free Product (SFP) rewards
To ensure a product works correctly with the Seamless Free Product (SFP) reward, it must meet the following conditions in Shopify:
Active status: The product must be set to Active (not Draft).
Online store availability: The product must be available on your Online Store and POS sales channels.
Price above 0: The product must have a price greater than zero. (The reward automatically makes the product free at checkout.)
1. Login to your LoyaltyLion account
2. Click on the tab Manage
3. On the left find Loyalty Program and click on Rewards. Click Create New Reward in the top right.
4. Find Free Product (seamless)
6. Amend additional options:
Cost to redeem - how many points are needed for this reward
Write Terms and Conditions - these will be visible through a popup from the loyalty panel
Choose the right media - you can choose to use an existing product image where the reward appears on your shopper side instead of the default icon.
Set the minimum purchase requirements
No minimum requirements: The reward can be added without any restrictions or other paid items in the cart.
Minimum purchase amount: The total cart value must be at least $X before the reward can be applied.
Minimum quantity of items: The cart must contain at least X number of products before the reward can be applied.
Note: Paid Items Required. Seamless free product rewards will require the shopper to have at least one paid item in their cart before adding the free products by default (minimum quantity of items = 1) however, this can be configured in the settings for each reward.
If you are using script-based or variant-based rewards (legacy), please email support@loyaltylion.com to configure the paid items required setting.
8. Click Create
In-cart Rewards
How to enable claiming product rewards from the cart with in-cart-rewards?
In-cart rewards, is an additional feature that can be added to SFP rewards. It allows customers to see and claim seamless free product rewards through a UI widget added to the cart page.
Note: Please see if your pricing plan includes in-cart rewards.
Here are the integration instructions on how to set up seamless free product with in-cart rewards.
Note: this is a Plus plan feature that requires adding code to your Shopify theme and may require a developer on your end.
AJAX cart and Seamless product rewards
By default, customers can claim seamless product only if they have a paid item in their cart.
Once all paid items are removed from the cart, there's a full page reload during which the seamless rewards are removed from the cart as well.
However, if you use an AJAX cart, you'll need to ensure that the AJAX cart is updated, so your customers don't checkout with the reward only.
In order to implement this, please refer to our dev documentation:
Note: This is a strictly technical process - if you do not feel comfortable setting this up by yourself, please make sure to include your developers in the process.
FAQ
Q. I'm using the Shopify Scripts version of Seamless Rewards. Where can I find information about the legacy implementation?
Details on Script-based Seamless Rewards can be found in our [Deprecated] Script-bases Seamless Free Product rewards help doc.
Q. I'm using the Variant-based version of Seamless Rewards. Where can I find information about the legacy implementation?
Details on Variant-based Seamless Rewards can be found in our [Deprecated] Script and Variant-bases Seamless Free Product rewards help doc.
Q. Can I create new Script or Variant-based Seamless Free Product rewards?
No, the Scripts App is being deprecated and all new Seamless Free Product rewards will be facilitated via Shopify Functions.
Q. I'm using the Script or Variant-based version of Seamless rewards? Can I migrate to Functions?
Yes, you can migrate via the admin, this will port all your existing rewards over to use Shopify Functions and you will retain all usage data and the reward IDs will be the same, in case you have done any custom front-end configuration.
Our migration doc has details on the process, benefits and changes.
Q. Can I set up a minimum spend required for seamless product reward?
By default, at least one product must be in a cart for the seamless product reward to work.
Q. What happens when a reward product is removed from the cart?
If a reward product is removed from the cart, we'll return the points to the shopper immediately, so they can use them on something else.
Note: if you use an Ajax cart or other cart enhancements that update the cart without reloading the page, there may be additional steps needed to support returning the points to the shopper immediately, contact support for more details.
Q. What happens when a customer abandons their cart, with a reward in it?
After a two-hour timeout, the rewards are automatically refunded and removed from the customer's cart.
Q. Can I use a gift card as a seamless product reward?
Unfortunately, it's not possible. The reason behind this is Shopify won't let you create a gift card with a price of 0 (which is how we handle seamless rewards).
Q. Can I use bundles as a seamless product reward?
Yes, Seamless Free Product rewards work with bundles.