To see which plans include Free Product (seamless) please see our pricing page.
Seamless Free Product is only available on Shopify.
What is the Seamless Free Product reward?
Also known as: Buy with points, Seamless Free Product (SFP) is a Shopify-only reward which allows certain products to be bought using points. It's different from a regular "Free Product" reward, which uses a 100% discount voucher.
The SFP reward provides a much better user-experience in that the product is added directly to the cart for $0 with only one click - no voucher is required.
The Seamless Free Product reward works by creating a Discount in Shopify called LoyaltyLion Seamless Product Discounts. This is a universal discount that supports all Seamless Free Product rewards that you offer your customers. Please do not delete this discount as it will mean Seamless Free Product rewards via Functions will not work. If you delete this discount and you still have an active Seamless Free Product, we have a job that runs ever 15 minutes to recreate the Discount on the Shopify side.
How to set up Free Product (Seamless) in the rewards section?
1. Login to your LoyaltyLion account
2. Click on the tab Manage
3. On the left, find Rewards and click on Create new reward
4. Find Free Product (seamless)
6. Amend additional options:
Cost to redeem - how many points are needed for this reward
Write Terms and Conditions - these will be visible through a popup from the loyalty panel
Choose the right media - you can choose to use an existing product image where the reward appears on your shopper side instead of the default icon.
Set the minimum purchase requirements
Note: Paid Items Required. Seamless free product rewards will require the shopper to have at least one paid item in their cart before adding the free products by default, however, this can be configured at the rewards level.
8. Click Create
In-cart Rewards
How to enable claiming product rewards from the cart with in-cart-rewards?
In-cart rewards, is an additional feature that can be added to SFP rewards. It allows customers to see and claim seamless free product rewards through a UI widget added to the cart page.
Note: Please see if your pricing plan includes in-cart rewards.
Here are the integration instructions on how to set up seamless free product with in-cart rewards.
Note: this is a Plus plan feature that requires adding code to your Shopify theme and may require a developer on your end.
AJAX cart and Seamless product rewards
By default, customers can claim seamless product only if they have a paid item in their cart.
Once all paid items are removed from the cart, there's a full page reload during which the seamless rewards are removed from the cart as well.
However, if you use an AJAX cart, you'll need to ensure that the AJAX cart is updated, so your customers don't checkout with the reward only.
In order to implement this, please refer to our dev documentation:
Note: This is a strictly technical process - if you do not feel comfortable setting this up by yourself, please make sure to include your developers in the process.
FAQ
Q. I'm using the Shopify Scripts version of Seamless Rewards. Where can I find information about the legacy implementation?
Details on Script-based Seamless Rewards can be found in our [Deprecated] Script-bases Seamless Free Product rewards help doc.
Q. I'm using the Variant-based version of Seamless Rewards. Where can I find information about the legacy implementation?
Details on Variant-based Seamless Rewards can be found in our [Deprecated] Script and Variant-bases Seamless Free Product rewards help doc.
Q. Can I create new Script or Variant-based Seamless Free Product rewards?
No, the Scripts App is being deprecated and all new Seamless Free Product rewards will be facilitated via Shopify Functions.
Q. I'm using the Script or Variant-based version of Seamless rewards? Can I migrate to Functions?
Yes, you can migrate via the admin, this will port all your existing rewards over to use Shopify Functions and you will retain all usage data and the reward IDs will be the same, in case you have done any custom front-end configuration.
Our migration doc has details on the process, benefits and changes.
Q. Can I set up a minimum spend required for seamless product reward?
By default, at least one product must be in a cart for the seamless product reward to work.
Q. What happens when a reward product is removed from the cart?
If a reward product is removed from the cart, we'll return the points to the shopper immediately, so they can use them on something else.
Note: if you use an Ajax cart or other cart enhancements that update the cart without reloading the page, there may be additional steps needed to support returning the points to the shopper immediately, contact support for more details.
Q. What happens when a customer abandons their cart, with a reward in it?
After a two-hour timeout, the rewards are automatically refunded and removed from the customer's cart.
Q. Can I use a gift card as a seamless product reward?
Unfortunately, it's not possible. The reason behind this is Shopify won't let you create a gift card with a price of 0 (which is how we handle seamless rewards).
Q. Can I use bundles as a seamless product reward?
Yes, Seamless Free Product rewards work with bundles.