Reward: Cross-Store Rewards

How to set up Cross-Store Rewards in LoyaltyLion

Mags Maras avatar
Written by Mags Maras
Updated over a week ago

Please note, that this reward is currently available only for Shopify and Shopify Plus merchants. To see which plans include cross-store reward, please see our pricing page.

In this article:

About cross-store reward

Cross-store reward is a discount that is claimed in one store, but usable in another. They are a great way to drive your loyal customers to your other businesses! As long as you have more than one store under the same LoyaltyLion subscription plan, and use a different loyalty program for each of your sites, you can create discounts that will be usable in another one of your stores.

How to set up a cross-store reward?

Please get in touch with our Support Team if you are on our Plus Plan, have two programs under the same subscription, and would like this feature enabled.

1. Firstly, login to your LoyaltyLion account
2. Next, click on the Manage tab

3. Now, on the left-hand side, find the Rewards section, click View Rewards and then Create New Reward

4. Next, scroll down to Create New Cross-Store Reward and select the reward

5. Now it's time to amend the options for the reward. You are able to select which websites the reward will be available by clicking on Usable On and select the correct URL. Once you've done this, remember to save changed by clicking Create.

6. Now, the reward will be visible in the View Rewards section of your Manage tab.

It's simple to recognise which reward is the cross-store reward by the Usable on: element

How Do Cross Store Rewards Work?

Each cross-store reward will be usable in the store you selected during the set-up of the reward. In order to differentiate between rewards usable on your referring store and recipient store, customers will see information where they could use the specific reward.

Below, are examples of how the notifications are shown to customers when they redeem these rewards.

View from the loyalty panel

How can I see the results of my cross-store rewards?

In the Rewards section, you will see a Results Tab next to the reward. When clicked, it will give you an overview of how successful the specific cross-store reward has been.

The below are the statistic measures you will see in this Results section:

  • New Customers

  • Total Revenue

  • First Purchase Revenue

  • Information about vouchers and customers claiming them


How can I know if my stores are all under the same subscription?

If your store uses Shopify or Shopify Plus, you can be eligible to use cross-store rewards. In order to check if your sites are under the same subscription:

  • Log in to your LoyaltyLion admin

  • Confirm if you can see a Switch Site button at the top of the page. (shown below)

  • Click on the button, you should see a drop-down menu with all your stores that are under the same subscription.

What type of rewards could be used as a cross-store reward?

The two types of rewards that cross-store rewards support are:

  • Money-off vouchers

  • Collection fixed discount (voucher)

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