Gift card rewards work on any Shopify store, from the Small Business plan up. They also need permission to create gift cards in Shopify. If you have not granted that permission, LoyaltyLion prompts you to re-authorise the app when you go to create the reward.
In this article:
Overview
A gift card reward lets your customers spend their points on a Shopify gift card. It works exactly like any other Shopify gift card, except your customer claims it with points on your loyalty page instead of buying it.
Gift card rewards can be used alongside regular discount codes at the Shopify checkout, because Shopify treats a gift card as a method of payment rather than as a discount. Reward and discount combinations covers how your other rewards stack.
A gift card reward's name on your loyalty page is fixed. Unlike other rewards, there is no title or description to edit, so the value you set is what identifies it to your customers.
Points and gift cards
When a customer buys a gift card from your store, we award points for that purchase. We do not award points for an order that is paid for with a gift card.
A customer places a $110 order. They pay $100 of it with a gift card and the remaining $10 with their own money. On a Make a purchase rule of 1 point per $1, they earn 10 points.
How to set up a gift card reward
Log in to your LoyaltyLion account
Go to Program, then Rewards
Click Create reward, then select Gift card
Enter the Gift card value
Check the Points cost. We fill in a suggestion as you type the value, at 100 points for each unit of your currency. Change it if that is not the rate you want
Set any of the optional settings below
Click Create
Your gift card reward then appears in your rewards list, ready for your customers to claim.
Other settings
As well as the value and the points cost, a gift card reward offers:
A cost for each tier. If your program has tiers, you set a points cost per tier rather than a single cost
Redemption limit. How many times one customer can claim this gift card in a period you choose
Inventory limit. A cap on how many can be claimed across your whole program
Expiration period. How long a customer has to use the gift card after claiming it. This needs the Classic plan or above
Availability. Which sales channels the reward appears on, and any country restrictions
Gift cards cannot be offered at your point of sale, so POS is not selectable in the Availability section.
Gift card expiry
Gift card rules vary depending on the region you are in. Check your local laws to see what applies, such as how long a gift card has to stay valid.
If you set an expiration, we show the date on the loyalty page when your customer views their claimed gift card:
FAQ
Will balances sync with a gift card my customer bought outside LoyaltyLion?
No. We do not receive any information about gift cards that were not created through LoyaltyLion, so we cannot show or combine their balances.
Can I combine gift cards with other vouchers?
Yes. Gift cards are not subject to the same restrictions as discount codes, so your customer can use a gift card reward alongside another reward or one of your own promo codes.
Can I change the name customers see for a gift card reward?
No. A gift card reward has no title or description field, so its name on your loyalty page is set for you.
If I refund an order that was paid for with a LoyaltyLion gift card, does my customer get their points back?
No. We do not refund the points spent on the gift card. The gift card funds return to the card instead, and your customer can use them on another order.