Reward and Discount Combinations

Give your customers even more value by double-ing up their rewards!

Success team avatar
Written by Success team
Updated over a week ago

Reward and discount combinations are available to Shopify brands.

How to enable reward combinations?

To enable and disable discount combinations, follow the steps:

  1. Log in to your LoyaltyLion account

  2. Click on the tab Manage

  3. On the left, find Configuration and click Settings

  4. Scroll down to Discount combinations

What type of rewards can be combined?

There are three discount types:

  • Product - discount specific products or collections of products

  • Order - discount the total order amount

  • Shipping - offer free shipping on an order

All brands can combine the following reward types:

  • Order discounts with free Shipping discounts

  • Product discounts with free Shipping discounts

  • Product discounts with other Product discounts

Some brands can combine the following reward types:

Rewards combination limitations:

  • Shipping discounts cannot be combined with other Shipping discounts

  • Product discounts will only combine with Product discounts for other products e.g. 1 free "white T-shirt" and 1 "pair of jeans", but not 2 free "white T-shirts"

  • Shopify only allow a maximum of 5 vouchers to be applied to any one cart

🗣️ If you have enabled discount combinations on your Shopify or Shopify Partners discount services, your loyalty reward discounts will also combine with your store or global discounts.

Which rewards can be combined?

All our voucher-based rewards can be combined with other discounts that are enabled to combine:

  • Discount

  • Free shipping

  • Free product (voucher)

  • Product discount (voucher)

  • Collection percentage discount (voucher)

  • Collection fixed discount (voucher)

  • Redeem at checkout

Which of my rewards will be combinable when I enable combinations?

We create the vouchers as a customer claims a reward. This reward will be configured based on the current configuration of your program.

For example, all rewards claimed before discount combinations were enabled will not have automatically been enabled to combine. All rewards claimed after discount combinations were enabled will be configured to combine, and vice versa.

You can learn more about different combinations in the cart from Shopify's help docs.

What are the eligibility criteria/requirements?

To combine Product with Order and Product with Order you must meet the following eligibility requirements:

Learn more about Shopify POS discount combinations in the Shopify help docs.

What other settings do I need to change?

🔈 For your loyalty rewards to combine with Shopify discounts, you must update your Shopify discount settings!

If you want your loyalty rewards to combine with your Shopify discounts, be sure to enable discount combinations.

  1. Log in to your Shopify admin

  2. Go to Discounts

  3. Select or create new rewards

  4. Scroll to Combinations

How you configure your Shopify discounts will define which of your loyalty rewards will combine.

Learn more about how different discount and reward combinations are applied in the cart in this examples list.

Other combinable reward types

Gift cards are a Shopify Plus exclusive reward. They work in much the same way as our regular Money-off vouchers however, on Shopify’s end they are treated as a method of payment. This means they can be used in conjunction with an on-site promo code, or another loyalty reward. To set up Gift Cards, have a look at our article here.

Seamless free products are available to all Shopify stores and are a brilliant way to expand your loyalty offering in a customer-friendly way. Free products are great at fostering emotional relationships with your customers and are a brilliant addition to a tiered program. Using our Seamless Free Product has the added benefit of a one-click redemption, and the lack of a voucher codes.

This means, no copy and pasting for your customers, and the ability to stack these products with promo codes. (If you don’t want to be too generous, we do have the ability to restrict only one free product per purchase). You can find out more info here.

Experiential rewards (Custom rewards)

If you are on Shopify Plus and want an even smoother customer journey, why not use Shopify scripts? With scripts you can off your tiered customers free delivery, early access to sales or new products. These are all automatically applied to the customer as they shop or check out so they don’t need to do anything to be rewarded!

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