In this article:
Welcome to LoyaltyLion!
We're so glad you decided to join our program. This article outlines everything you need to know to get started.
Setting up the program
When you first install LoyaltyLion, you'll be asked to choose the program's design, the activities for which you will reward your customers, and how you will reward them.
Once you've completed this initial setup, you are ready to launch your loyalty program.
After launching, you can explore and add more rules and rewards from the Program menu.
To change the language, or change any of the wording your customers see, go to Display, and then Languages & text.
How your customers use the loyalty program
We automatically enroll your customers into the loyalty program when they create an account on your store. We sync that account information directly from your platform, which means you cannot create or edit customer information in LoyaltyLion.
Your loyalty program is points-based. Customers earn points from your rules, and use those points to claim rewards.
Customization
The loyalty widget appears on every page. All design options for the widget and pop-up are under Display, in Store components.
Free trial
For your first 14 days after signing up, you can try all the features available on our Small Business plan, such as LoyaltyLion emails, custom rules and rewards, and the ability to customize the program's text.
After that period we remove those features. You are then on our free plan, and you can add any of them back from the Enhance LoyaltyLion page.
Help Center
Our Help Center contains guides and FAQs on all of our features.
If there's a feature you don't see, let us know via a feature request. We love hearing what you'd like to see in LoyaltyLion.
If you have any questions, reach out to our Support team at support@loyaltylion.com, or use our in-app chat. 🦁