In this article:
Welcome to LoyaltyLion!
We're so glad you decided to join our program. This article outlines everything you need to know to get started.
Related: Free plan, for what is available at this level of the program
Setting up the program
When you first install LoyaltyLion, you'll be asked to choose the program's design, the activities for which you will reward your customers, and how you will reward them.
Once you've completed this initial setup, you are ready to launch your loyalty program.
After launching, you can explore and add more rules and rewards using the Manage tab.
To change the language, use the Languages section of the configuration tab.
How your customers use the loyalty program
We automatically enroll your customers into the loyalty program when they create an account on your store. We sync that account information directly from your platform, which means you cannot create or edit customer information in LoyaltyLion.
Your loyalty program is points-based. Customers earn points from your rules, and use those points to claim rewards.
Customization
The loyalty widget appears on every page. All design options for the widget and pop-up are in the Program Design section of the Manage tab.
Free trial
For your first 14 days after signing up, you can try all the features available on our Small Business plan, such as LoyaltyLion emails, custom rules and rewards, and the ability to customize the program's text.
After that period we remove those features. You can then add them back to your plan using the Enhance LoyaltyLion tab.
Help Center
Our Help Center contains guides and FAQs on all of our features.
If there's a feature you don't see, let us know via a feature request. We love hearing what you'd like to see in LoyaltyLion.
If you have any questions, reach out to our Support team at support@loyaltylion.com, or use our in-app chat. 🦁