Change the language of your program

See below for more information on how you can customise the language and text of your loyalty program

Mags Maras avatar
Written by Mags Maras
Updated over a week ago

In this article:

Where to find the language option?

1. Login to your LoyaltyLion account

2. Click on the tab Manage

(click an image to make it bigger)

3. On the left find Configuration and select Languages

Languages we support

During the setup process of your loyalty program, you can select one of our 7 languages for your loyalty program. We currently provide the choice of the following languages:

  • Dutch

  • English

  • French

  • German

  • Italian

  • Spanish

  • Swedish

How to change the on-site text

Do you want to change "points" to "coins" or "bucks"? Or maybe you want to translate your program to a completely new language?

Your loyalty program is fully customisable. You can translate the text manually to your chosen language or amend only certain bits of it in the Languages tab.

❗ ❗ ❗IMPORTANT❗ ❗ ❗

Changing the language is an advanced feature, so be sure to read the instructions below carefully before you change any translations.

From time to time we will add additional translations for new features. When we do this, we'll send you an email to let you know so you can come back here and customize them if you need to. By default, new translations will show up on your store in your current language.



Some translations contain variables, like %{smart_count}. These will be replaced, usually with a number, when the translation is used. DO NOT TRANSLATE the variable, it needs to be left in English.

E.g. %{smart_count} points will become 10 points


Some translations are plurals and contain four pipes: ||||. This is used to provide multiple translations for different pluralisations. The first translation (before the pipes) will be used when the number is 0 or 1, and the second will be used in all other cases.


Some translations contain some basic HTML, which must be left intact or it may break the display of your loyalty components. If you are not comfortable editing HTML, we recommend you skip these translations.

Finding the right text to translate

Within the Languages page, there are different categories of available text. This is defined by who will see the text, and what feature it is connected to:

Each sub-category will expand to show the text within that feature:

The top text will show the current/default text available on the program, and the text box will show the current copy.

You can also use the search function to find specific wording, such as if you wanted the change the use of the word 'points', you could search for all text containing the word 'points':


Please see some great examples of how our merchants have customised the text of their loyalty program here.

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