Email feature or email integration isn't available on your plan?
 Don't worry - we give you all information to email your members manually!

We encourage all merchants to email their customers about the loyalty program so they stay engaged and informed.
 You can do this automatically using LoyaltyLion's inbuilt emails or you can do it manually.

Why would I want to email my loyalty members?

  • Welcome them to the loyalty program
  • Let them know they have enough points for a reward
  • Encourage them to complete a few more activities to earn enough points for a reward

Steps to manually email members:

  1. Log into your LoyaltyLion account here  and click members. 
  2. Click "Export" in the top right corner - you will receive a CSV file with all your members.
  3. Once you have the CSV file you'll be able to import your members into any email provider and send more personalised emails.

Common questions

Is it possible for us to configure our order confirmation emails to display the customers' point balances

Yes - If you're on Shopify Plus, contact to discuss pushing customer points to metafields in your shopify account.

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