Our free plan lets you run a fully working loyalty program on Shopify at no cost, and add individual paid features later rather than committing to a paid plan up front. We recommend it for stores processing 400 orders or fewer per month.
In this article:
What the free plan includes
On the free plan you can award points for three activities, offer one type of reward, and run the program on your storefront and in store.
Ways to earn points
Your customers can earn points for three activities:
Creating an account on your store.
Placing an order.
Visiting your store.
Every other activity rule, including referrals, birthdays, newsletter sign-ups, reviews, and social follows, needs a paid feature or a plan upgrade. You can add them individually from the Enhance LoyaltyLion page, or contact our Support team at support@loyaltylion.com.
Rewards
Your customers redeem their points for money off vouchers, a fixed amount off their order. You choose how many points a voucher costs and what it is worth.
Customizing your program
You can set your program up to match your brand without writing any code:
Name your loyalty program.
Set what a point is worth.
Choose any currency.
Pick from 8 languages we translate for you: Danish, Dutch, English, French, German, Italian, Spanish, and Swedish.
Your customers reach the program through the loyalty widget and pop-up, which appear on every page of your store.
Reporting and managing your program
The free plan includes on-site notifications that prompt customers toward your program as they browse, and reporting on how the program is performing: orders placed, revenue, average order value, return on investment, your most engaged customers, and your biggest advocates.
You can also open any customer's profile to see their points balance and history, give or remove points at any time, and block a customer from the program.
Your 14 day trial
When you sign up through the Shopify App Store you get a 14 day free trial, which gives you every feature on our Small Business plan so you can see which ones are worth keeping.
When the trial ends we switch those paid features off. Anything you want to keep, you add back from the Enhance LoyaltyLion page, and your program carries on running on the free plan either way. You will not lose your points, customers, or program setup.
Adding paid features
The free plan is built so you can buy individual features as you need them, rather than moving to a paid plan for one thing. You do that on the Enhance LoyaltyLion page in your account.
The page shows what you can add to your plan:
It also highlights the features other merchants add most often:
And the full list of everything available:
Prices are shown per feature on the Enhance LoyaltyLion page, so check there for what a feature costs today.
FAQ
Which platforms is the free plan available on?
The free plan and its paid features are available on Shopify.
What happens if I go over 400 orders a month?
Nothing happens automatically. 400 orders a month is our recommendation for where a paid plan starts to serve you better, not a limit we enforce. If you would like to talk it through, contact our Support team at support@loyaltylion.com.
How do I add a feature or move to a paid plan?
You can add most individual features yourself from the Enhance LoyaltyLion page. For a plan upgrade, or if you cannot see the feature you want, contact our Support team at support@loyaltylion.com.
What support do I get on the free plan?
The free plan includes email support, so you can reach our Support team at support@loyaltylion.com or through the in-app chat. Onboarding managers and customer success managers are part of our Classic plans and above.