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Custom prefixes
Mags Maras avatar
Written by Mags Maras
Updated over a week ago

Please note that this feature is available for our Advanced and Plus merchants.
โ€‹See our pricing page.

In this article:

Why would I want to change voucher prefixes?

LoyaltyLion gives you the ability to change prefixes of all your rewards to make them more customized and in tune with your site. You can amend prefixes of every single voucher reward offered in LoyaltyLion, including the Redeem at Checkout reward and change the prefix from a default LL to your own (up to 10 characters).

You can use this to differentiate between rewards and referral vouchers from regular coupons (and can make your Accounting Team's life easier!)

How to change the voucher's prefix?

1. Login to your LoyaltyLion account
2. Click on the tab Manage

3. On the left find Rewards and click on Create new reward

4. Select any reward that uses voucher codes (for example Discount voucher) and fill in the details. You'll be able to customize your voucher prefix with up to 10 characters that will appear at the beginning of the generated voucher code.

5. Remember to save the reward.


Q. Is there a limit of characters that can be in the prefix?

Yes, you can use up to 10 characters in the prefix.

Q. Can I use special characters in the prefix?

The prefix can only contain letters, numbers, hyphens, and underscores.

Q. Can I edit prefixes of my existing rewards or do I have to create new ones?

You can edit the existing rewards by going to Manage > Rewards > View rewards and then clicking on the Edit button by the desired reward. Please remember to save the changes! Codes that were already claimed will have the standard LL- prefix, but every newly claimed reward will appear with your custom prefix.

Q. Can I set a custom prefix for only certain customers (for example influencers), that would be different from a default referral prefix?

No, you can set only one prefix per referral rule.

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