The Recharge integration is available on Shopify, on the Classic plan and above. To compare plans, see our pricing page.
In this article:
Overview
Connect Recharge to LoyaltyLion and your subscribers can spend their points on their subscriptions, and you can give them a tier of their own.
How the Recharge integration can help you
Recharge is a subscription platform for Shopify stores. Using it with LoyaltyLion lets you:
Keep subscribers on a tier of their own, with its own rewards and benefits
Let customers spend points on a discount, or a free product, on a subscription they already have
Reward customers for staying subscribed, with a subscription Challenge, from the Advanced plan up
How to connect Recharge
In LoyaltyLion, go to Integrations.
Under Available integrations, click Recharge.
Click Connect to Recharge.
Log in to Recharge in the window that opens, and approve the install.
When the install finishes in Recharge, the integration is connected. You can also start the install from inside Recharge. If it does not finish, contact support@loyaltylion.com.
Adding a subscriber tier
Once Recharge is connected, go to Program, then Tiers, and you can Add Recharge subscriber tier. Customers join it while Recharge tags them Active Subscriber in Shopify, and leave it when the tag goes.
Connecting Recharge does not create the tier for you. For how conditional tiers work, see conditional and subscriber tiers.
Rewards that work with Recharge
Two kinds of reward work on Recharge subscriptions:
Discount rewards. An ordinary Discount reward set to a Subscription or Both purchase type, or an Active subscription discount. On Recharge you also get Allow use on existing subscriptions, so customers can apply the discount to a subscription they already have. See subscription discount rewards.
Free product (subscriber). A product added to the customer’s next subscription order, available from the Plus plan up. See subscription product rewards.
How your customers use rewards on a subscription
Your customers claim a reward on your loyalty page. What happens next depends on the reward:
Discount with Allow use on existing subscriptions. Your customer applies it to their subscription from the loyalty page, and we add it to that subscription in Recharge.
Any other subscription discount. Your customer copies the code and enters it in the Discount option of their Recharge customer portal.
Free product (subscriber). We add the product to your customer’s next subscription order.
Recharge and referrals
Your refer-a-friend rule works as usual with Recharge connected.
The Free shipping referral offer is not available while Recharge is connected, because it does not work with Recharge subscriptions.
FAQ
Does connecting Recharge enroll my subscribers in the program?
No. Customers join your loyalty program the same way whether or not Recharge is connected.
Do subscription orders earn points without the integration?
Yes. Recharge subscription orders are Shopify orders, so they earn points under your purchase rule whether or not Recharge is connected.
A customer sees Requires a subscription, but they subscribe. Why?
We look up your customer’s subscriptions in Recharge using the Shopify account they are logged in with. Check that they are logged in to the same account their Recharge subscription belongs to, and that the subscription is active in Recharge.
A customer claimed a discount but I cannot find the code in Shopify. Where is it?
A discount applied to a Recharge subscription is created in Recharge, so look for it in the Recharge app.