Reward: cross-store reward
Mags Maras avatar
Written by Mags Maras
Updated over a week ago

Please note, that this reward is currently available only for Shopify and Shopify Plus merchants. To see which plans include cross-store reward please see our pricing page.

In this article:

About cross-store reward

Cross-store reward is a discount that is claimed in one store, but usable in another. They are a great way to drive your loyal customers to your other businesses! As long as you have more than one store under the same LoyaltyLion subscription plan, and use a different loyalty program for each of your sites, you can create discounts that will be usable in another one of your stores.

How to set-up a cross-store reward?

Please get in touch with our Support Team if you are on our Plus Plan, have two programs under the same subscription, and would like this feature enabled.

1. Login to your LoyaltyLion account
2. Click on the tab Manage

3. On the left find Rewards and click on Create new reward

4. Scroll down to Create new cross-store reward and select the reward

5. Amend the options. Select on what websites the reward will be available by clicking on Usable on and selecting a fitting URL. Remember to save changed by clicking Create.

6. The set reward will be visible in the View Rewards section of your Manage tab. You'll be able to recognise cross-store reward by the Usable on: element

How does it work?

Each cross-store reward will be usable in the store you selected during the set-up of the reward. In order to differentiate between rewards usable on your referring store and recipient store, customers will see information where they could use the specific reward.

Below we present the notifications visible to customers when redeeming the reward.

View from the loyalty panel

How can I see the results of my cross-store rewards?

By clicking on Results, we'll give you an overview of how successful the specific cross-store reward is.

Here you’ll get access to the statistic measures:

  • New customers

  • Total revenue

  • First purchase revenue

  • Information about vouchers and customers claiming them


Q. How can I know if my stores are all under the same subscription?

If you are using Shopify or Shopify Plus for your stores you can be eligible to use cross-store rewards. In order to check if your sites are under the same subscription, please log in to your LoyaltyLion admin and check if you can see a Switch site button at the top of the page. After clicking on the button, you should see a drop-down menu with all your stores that are under the same subscription!

Q. What type of rewards could be used as a cross-store reward?

We currently support two cross-store rewards: Money-off vouchers and Collection fixed discount (voucher)

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