To see which plans include the Reviews.io integration, see our pricing page.
In this article:
Why LoyaltyLion and Reviews.io?
Reviews.io is a Google Licensed Review Partner that collects customer reviews for thousands of brands. Using LoyaltyLion and Reviews.io together, you can give your customers points for leaving reviews.
Benefits of integrating with Reviews.io
Reviews.io sends your reviews to Google daily, to help your visibility in Google Ads and organic search results.
Customers can write reviews directly in the email, which increases the number of reviews you collect.
Shoppers see your review score on Google Maps, Facebook and Google Shopping, which can bring more traffic to your site.
How to integrate LoyaltyLion with Reviews.io and set up the rewards
You need an active Reviews.io account and an active LoyaltyLion account. First link the two accounts in Reviews.io, then create a rule in LoyaltyLion for each type of review you want to reward.
In Reviews.io
Log in to your Reviews.io account and go to Company Setup.
Click Reward Integration and select LoyaltyLion, or open the LoyaltyLion reward integration directly.
Click Link LoyaltyLion Account.
Approve the integration to finish.
In LoyaltyLion
Go to Program, then Rules, and click Create rule.
Select Custom action.
In the Identifier field, enter the identifier for the type of review this rule rewards:
reviewsio_company_review_reward: a company review
reviewsio_company_photo_review_reward: a company review with a photo
reviewsio_product_review_reward: a product review
reviewsio_product_photo_review_reward: a product review with a photo
Set the points your customers earn, and choose an Approval method:
Immediate: we award the points as soon as Reviews.io tells us about the review.
Trigger: the points stay pending until you approve them on the customer's page in LoyaltyLion.
Optionally, set a limit on how often each customer can earn points for this review type.
Add a title and description for how the rule appears on your loyalty page.
Click Create rule. The rule appears in your rules list.
Each rule takes one identifier, so to reward all 4 review types, create 4 rules. To change a rule later, go to Program, then Rules, open the actions menu next to it, and click Edit.
Visit the Reviews.io website to find out more about Reviews.io.
FAQ
How do rule limits reset?
Rule limits run on calendar periods, in Coordinated Universal Time (UTC). If you set a limit of once per month and a customer earns points on June 30, they can earn again on July 1, and then not until August 1.
If I allow 3 reviews a month, when does the month begin?
On the 1st of each month, in UTC. The count doesn't start from a customer's first review.
How long does it take for my customers to get points after leaving a review?
Your customers should receive their points within 24 hours of leaving the review.