To see which plans include the Stamped.io integration, see our pricing page. If Leave a review via Stamped.io isn't in your list of rules and you would like to use it, contact support@loyaltylion.com.
In this article:
Why LoyaltyLion and Stamped.io?
Stamped.io collects and displays product reviews for your store. With the Stamped.io review rule, we give your customers loyalty points when they leave a review, so you collect more genuine reviews of your products.
Benefits of integrating with Stamped.io
Encourage more reviews by giving your customers points toward future purchases. Shoppers tend to trust reviews from other customers more than content from your brand.
Add an incentive to post-purchase emails by telling your customers how many points they'll earn for writing a review.
How to integrate LoyaltyLion with Stamped.io
Before you start, install the Stamped.io Product Reviews app for your store:
Shopify: Stamped.io Product Reviews
BigCommerce: Stamped.io Product Reviews, from the BigCommerce App Marketplace
In LoyaltyLion, go to Program, then Rules, and click Create rule.
Select Leave a review via Stamped.io.
Under Stamped.io setup, open the Stamped.io review settings link, or go straight to your Stamped.io review notification settings.
In Stamped.io, turn on email notifications and set the notification email address to the unique LoyaltyLion address shown in the rule. Use the copy button next to it.
Save your changes in Stamped.io.
Back in LoyaltyLion, if you also want to receive the review emails yourself, enter your address in the forwarding field. Leave it blank if you don't.
Set the points your customers earn and a limit on how often each customer can earn them. The limit is required for this rule.
Click Create rule. The rule appears in your rules list.
To change the rule later, go to Program, then Rules, open the actions menu next to Leave a review via Stamped.io, and click Edit.
Visit the Stamped.io website to find out more about Stamped.io.
How the Stamped.io review rule works
Stamped.io emails every new review to your unique LoyaltyLion address. We read the email, match the reviewer to one of your customers by their email address, and award the points.
A few things follow from that:
We award points as soon as a review is submitted, even if you haven't published it yet.
If a customer mistypes their email address in Stamped.io, we can't match them, and they don't earn points.
We don't award points for reviews while your loyalty program isn't live.
If you have auto-publish turned off in Stamped.io, set a points approval period on the rule. Your customers see the points as pending, and can only spend them once the period has passed.
FAQ
How do rule limits reset?
Rule limits run on calendar periods, in Coordinated Universal Time (UTC). If you set a limit of once per month and a customer earns points on June 30, they can earn again on July 1, and then not until August 1.
If I allow 3 reviews a month, when does the month begin?
On the 1st of each month, in UTC. The count doesn't start from a customer's first review.
Why didn't my customer get points for their review?
The most common reason is that the email address they used in Stamped.io doesn't match the one on their loyalty account. Check that your Stamped.io notifications are still sent to your unique LoyaltyLion address, and that your loyalty program is live.