Judge.me no longer supports BigCommerce, so this integration isn't available to BigCommerce stores. To see which plans include the Judge.me integration, see our pricing page.
In this article:
Why LoyaltyLion and Judge.me?
Judge.me collects, manages and displays product reviews for your store, including in-email review forms, photos, social sharing and Google Shopping.
Using Judge.me and LoyaltyLion together, you can give your customers loyalty points for leaving product reviews.
Benefits of integrating with Judge.me
Collect reviews automatically
Increase conversion
Share your reviews
Support your marketing and SEO
Engage with your community
How to integrate LoyaltyLion with Judge.me
You set up a custom rule in LoyaltyLion, give Judge.me an API key, and Judge.me completes the rule each time a customer leaves a review.
In LoyaltyLion
Go to Program, then Rules, and click Create rule.
Select Custom action.
In the Identifier field, enter judgeme_review. Set the points your customers earn, and choose an Approval method:
Immediate: we award the points as soon as Judge.me tells us about the review.
Trigger: the points stay pending until you approve them on the customer's page in LoyaltyLion.
Optionally, set a limit on how often each customer can earn points for a review.
Add a title and description for how the rule appears on your loyalty page.
Click Create rule. The rule appears in your rules list.
Create an API key: go to Settings, then API keys, click Create API key, select the read_customers and write_customers scopes, and click Create.
In Judge.me
Open the Integrations tab.
Scroll down to Reward App Integration, click LoyaltyLion integration, and paste the API key you created.
Scroll down and click Save Free Settings.
To change the rule later, go to Program, then Rules, open the actions menu next to your Judge.me rule, and click Edit.
FAQ
How do rule limits reset?
Rule limits run on calendar periods, in Coordinated Universal Time (UTC). If you set a limit of once per month and a customer earns points on June 30, they can earn again on July 1, and then not until August 1.
If I allow 3 reviews a month, when does the month begin?
On the 1st of each month, in UTC. The count doesn't start from a customer's first review.
Why didn't my customer get points for their review?
The most common reason is the Rewards Conditions in Judge.me's LoyaltyLion integration settings. A reviewer has to meet every condition to earn points. For example, if you only reward verified reviews, a review Judge.me lists with "Source = Web" isn't verified, so it doesn't earn points until the reviewer verifies it.
To give points for every review, set the conditions to any reviewer and any review.
If your customers still don't get points, email support@loyaltylion.com with the time of the review, the customer's email address, and a screenshot of the review.