Okendo is available to Shopify and Shopify Plus merchants. To see which plans include the Okendo integration, see our pricing page.
In this article:
Why LoyaltyLion and Okendo?
Okendo is a customer reviews platform that Shopify retailers use to build shopper trust, showcase customer experiences and encourage purchases.
Using Okendo and LoyaltyLion together, you can give your customers points for leaving product ratings and reviews, photos, videos, questions and answers, and comments.
Benefits of integrating with Okendo
Build trust with ratings and reviews
Highlight what makes your products different, using structured ratings to learn what your customers value
Showcase customer experiences with your customers' own photos and videos
Drive post-purchase engagement through loyalty emails
How to integrate LoyaltyLion with Okendo
You connect LoyaltyLion from inside Okendo. Okendo's guide walks you through it:
How to set up Okendo reviews
You choose which Okendo activities earn points, and how many, in Okendo. Okendo's guide covers the options:
How Okendo points arrive
Okendo adds points straight to your customer's account, with Okendo's reason attached. They show on the customer's page and in your exports as a points adjustment, not as a completed rule, so you don't need a rule in LoyaltyLion for Okendo to work.
If you want your loyalty page to show customers what they could earn for a review, you can create an optional display rule:
Go to Program, then Rules, click Create rule, and select Custom action.
Enter an Identifier, such as okendo_review, and set the points to match what you give in Okendo.
Add a title and description, and click Create rule.
A display rule never awards points itself. Okendo awards them, so the points your customers get always come from your settings in Okendo.
FAQ
Will customers get points depending on their tier?
No. Okendo decides how many points to give, and every customer gets the same amount for the same activity.
Why hasn't my Okendo review rule triggered in LoyaltyLion?
Okendo doesn't use LoyaltyLion rules. It adds points directly as a points adjustment, so a display rule you created for Okendo never triggers. The points still reach your customers. Check the customer's page for an adjustment from Okendo.
Visit the Okendo website to find out more about Okendo.