To see which plans include Point Expiry please see our pricing page
In this article:
Rewards don't have the expiry date. You can disable the rewards at any time, however once disabled the redeemed but unclaimed rewards won't be able to be used at the checkout.
If you want to give points back to your customers, after you disabled them or you're out of stock - you can do it manually by going to the customer's account, scrolling to the bottom of the page and clicking the button Refund.
By default, points in LoyaltyLion do not expire. However, this feature is available on selected plans. Please visit our plans and pricing page to see what plan this feature is available on and contact your account manager for access.
How to enable point expiry
1. Login to your LoyaltyLion account
2. Click on the tab Manage
3. On the left find Configuration and click Settings
4. Find Enable point expiry and set the number of months
Note: If your program is already live
In order to prevent immediately expiring existing customer’s points (which is typically not intended), point expiration will only take effect one expiration-period after the date you turn it on. For example, if your expiration period is 12 months and you enable point expiry on March 1st, 2017, customers will start to have points expire on March 1st, 2018.
When a customer has not made any purchases for the duration you've set, their point balance will become expired - they will no longer be able to spend any of these points.
If a customer hasn't placed any orders from the point they joined the Loyalty Program, then the expiry period is calculated from the time they register their account.
Q. Will my customers be notified if their points are about to expire?
Yes! Once you've enabled point expiry, you can automatically email the affected customers - encouraging them to redeem their points or make a purchase to keep their existing balance.
You can find our Points expiring soon email in the Emails tab.
Q. What happens to pending points?
If a customer still has pending points when their points are expired, those points will remain pending. We don't remove a customer's recently pending points because it's a good indication that they're beginning to re-engage with your loyalty program.
Q. Can customers extend their points in a different way, for example by receiving birthday points or completing social media activities?
No, only placing an order can stop points from expiring.
Q. Are points a financial liability?
If you're wondering whether points count as a financial liability - they normally don't. Here is more information: http://www.iasplus.com/en-gb/standards/ifric/ifric13