All Collections
PostPilot Integration Manual
PostPilot Integration Manual

Send personalised postcards to your loyal customers using PostPilot and LoyaltyLion

Written by Jason Leader
Updated over a week ago

The PostPilot integration is available on Shopify, and all plan levels.

Why PostPilot?

PostPilot helps break through the digital overload your customers are so used to receiving, by offering them a physical postcard that helps build a tangible connection with your brand. PostPilot is direct mail made for DTC/E-commerce, which makes it a cinch to send one-off and lifecycle postcard marketing campaigns.

With all printing owned in-house, a comprehensive Shopify integration, and complimentary in-house designs, PostPilot can help you nail your physical campaign creatives.

The benefits of integrating with PostPilot.

PostPilot and LoyaltyLion seamlessly integrate to nurture customers throughout the loyalty program lifecycle. Including a physical touchpoint and surprise and delight experience in the loyalty workflow will grow stronger customer-merchant relationships, increase LTV, and improve general engagement with loyalty programs.

How does the PostPilot integration work?

Using PostPilot Flows, merchants can trigger postcards to dispatch at any of the following events:

- A customer moves up a loyalty program tier

- A customer moves down a loyalty program tier

- A customer has a new reward available

- A customer has a reward available and has not redeemed it in 1 month

- A customer has redeemed a reward

- A customer is close to moving up a tier

The integration currently allows for PostPilot customers to segment their subscribers by two dimensions:

1) Loyalty Point Balance

2) Enrolled in a Loyalty program

How to integrate PostPilot with LoyaltyLion

1. In LoyaltyLion, select Manage.

2. On the left-side navigation panel, select Settings under Configuration.

Screenshot 2022-11-30 at 15.48.46

3. Scroll down to the Token and secret section. Copy both the Token and Secret keys or write them down—you'll need to enter them in PostPilot.

Screenshot 2022-11-30 at 15.48.38

4. Head to your PostPilot dashboard and select Integration, then select Loyalty Lion and click 'Connect'.

Screenshot 2022-12-13 at 21.19.31

5. Enter your LoyaltyLion Token in the Token field, then enter your LoyaltyLion Secret Key in the Secret field. 6. Select Save.

Screenshot 2022-12-13 at 21.33.27

7. Your integration with LoyaltyLion is now active. Head over to the Flows section to build your first automated Flow.

If you would like to learn more about PostPilot, you can find them here.

Did this answer your question?