In this article:
Overview
The points summary explains why an order earned the points it did, item by item. It is available for any order that earned points through your Make a purchase rule, and for orders placed before your program launched, where it explains why nothing was awarded.
Where no summary is available, the order number appears as plain text rather than a link, with an information icon saying so.
What the summary shows
The left-hand side covers the order as a whole:
the points the customer received
their tier at the time the order was placed
any campaign that applied
which modifiers were in effect
whether tax is included in the line item price
whether points are awarded for tax and for gift card payments
The right-hand side lists the line items with their quantities and costs, each with a points adjustments section showing how its points were worked out. Beneath the items you will see:
Points earned and Points refunded, when part of the order has been refunded
Subtotal, the exact total before rounding
Rounding, the adjustment to the nearest whole point, carrying a + when it rounds up
Points awarded, the final figure
Line items removed from the order appear in their own Removed section underneath. If an order was voided, declined, or placed before your program launched, the summary says so in place of the item breakdown.
In the example above, the antique drawers cost £250. The customer is in the S tier and earns 2 points per £1, so the item is worth 500 points at its base. A 0.5x modifier brings that to 250, and 41.67 points of tax are subtracted, leaving 208.33 for that item.
Customers cannot hold fractional points, so the order total is rounded to the nearest whole point, 208 here. Anything from half a point up rounds up.
Where to find it
Open the customer’s page, then click either the points figure in the Timeline table or the order number in the Orders table.
Changing how points are awarded
Almost everything the summary shows comes from your Make a purchase rule, including whether points are awarded on tax. To vary the rate for particular products, collections or customers, use a points modifier.