Orders, refunds & returns
What happens to points and rewards when an order is refunded or returned.
By Jason1 author3 articles
- Refunds and returns on purchased productsWhat happens to a customer's points and vouchers when an order is refunded or partly returned
- Points summary for an orderSee exactly how an order earned the points it did, item by item, and what to change if the number is wrong.
- Refund unused rewardsReturn a customer's points from a reward they have claimed, one at a time or in bulk, and see which rewards cannot be covered.