Please note that if you would like to temporarily unlaunch your program, please get in touch with us through support@loyaltylion.com or via our on-site chat at https://loyaltylion.com/
Please note that if you'd like to test your program before officially launching, it is a merchant's responsibility to check if all the elements mentioned below are turned off and customers are not able to access them. Testing is only available for merchants on our advanced and plus plans.
In this article:
How to test the program
If you would like to test your loyalty program without your customers being able to use it please follow the steps below:
Turn off the widget (Not applicable if you are using the loyalty page)
[Shopify Plus] Disable your Point slider (Redeem at checkout)
Launch the program*
Go to your store to create an account, make a purchase and do other activities that you’ve set up.
Go to Customer tab, look up your email and check if you’ve received the points for the activities you’ve completed
If it works as it intended to, enable features mentioned in point 1-3.
Your program is live on your site and your customers can earn and redeem points
* Click Continue setup at the bottom of your page and launch your program (Classic plan). Advanced / Plus plan see below.
Note: Whilst in ‘test’ mode this will track your customer's activities and record their data.
For example, if a customer makes a purchase’ whilst your site is in ‘testing’ the customer will have these points in their account when you make the program visible.
We do not recommend keeping your program in ‘testing mode’ for a long period. Please reach out if you would like your program's data refreshed before going live.
Note: Advanced / Plus merchants need to launch using the 'launch program' button found in the top bar within admin.
How to turn off the widget
1. Click on the Manage tab
2. On the left find the option Customise > Click Loyalty Widget
3. Untick the box Include on my store?
4. Save the changes
How to turn off the notifications
1. Click on the Manage tab
2. On the left find the option Customise and click on Customer Notifications
3. Click each notification and switch the Enable Notifications toggle to OFF
4. Save the changes
How to turn off the emails
1. Click on the Emails tab
2. Select one of the enabled emails and click Edit
3. Click Turn off and save the changes
4. Repeat with the rest of the emails
5. Each email should have a disabled tag
FAQ
Q. How to embed the panel on a page before launching?
Until you choose so, the custom page will be hidden from customers, this way, you can test it all prior to setting it live. When you create a new page in Shopify it will be hidden by default (if you haven’t added it to your header yet). You will be able to access it through your admin or with a direct URL. If you want to see how you can embed the panel on your page, find more information here.
Q. I'm unable to see the Continue setup widget and launch the program. Why is that?
It is possible that you've launched the program in the past and asked our team to unlaunch it for you. In this case, if you are unable to launch the program yourself, please reach out to your Onboarding Manager or our Support team at support@loyaltylion.com and they'll trigger this for you on our side.