Welcome and thank you for switching to LoyaltyLion - we won't disappoint you!

You've decided to switch to LoyaltyLion and you want your customers to keep their points when you migrate your program to LoyaltyLion?

No need to worry - we can help you with that! We can import your customers and their points into LoyaltyLion.

Migration process

This will differ depending on what platform you are currently on.

  • Please ensure you follow the steps for your e-commerce platform

  • Please check the format of the data export your old loyalty platform provides. You may need to edit this and/or gather additional data from your e-commerce platform to ensure your import file has the correct information required

For Shopify, please follow the below steps:

  1. Confirm with your onboarding manager you are ready to launch and need to process the import (for Advanced plans and above). If you are on our small business or classic plan, please reach out to support@loyaltylion.com.

  2. Export your customer points data from your old loyalty program

  3. Create a csv file using this data containing the following fields:

Column A - email

Column B - points

4. Send this file to your onboarding manager or support@loyaltylion.com to import. They will confirm once this is complete. (If you would like to import tier position as well, this requires a separate file - please let your onboarding manager know).

5.Launch your program!

For BigCommerce, Magento or Custom please follow the below steps:

  1. Confirm with your onboarding manager you are ready to launch and need to process the import (for Advanced plans and above). If you are on our small business or classic plan, please reach out to support@loyaltylion.com.

  2. Export your customer points data from your old loyalty program

  3. Create a csv file using this data containing the following fields:

Column A - id (this is your customers ID from your ecommerce platform)

Column B - email

Column C - points

Column D - enrolled (TRUE/FALSE)

Please ensure the csv file uses the specific format shown below:

4. Send this file to your onboarding manager or support@loyaltylion.com to import. They will confirm once this is complete. (If you would like to import tier position as well, this requires a separate file - please let your onboarding manager know).

5. Launch your program!

Please note, we will not be able to process the import file if it does not contain the correct information in the correct format as outlined above.

FAQ

Can I import my customers' spend or past order history?
We can import customers' emails, points and tiers. Unfortunately, we can't import customers' historic orders. LoyaltyLion will start tracking your customers' order history once you launch the program.

What if I am migrating from Magento 1 to Magento 2?
We have more information on how to migrate your program from Magento 1 to Magento 2 here. Please bear in mind that this is a technical process and we highly recommend first contacting our support team before beginning this process.

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