To see which plans include Conditional Tiers please see our pricing page. If you would like to add Conditional Tiers to your account, please contact support@loyaltylion.com

In this article:

Conditional Tiers are an exclusive type of loyalty tier that can only be accessed by customers who have a specific tag within Shopify. 

You can design this tier so special customers who are tagged can get exclusive access to rewards and/or are given more/less points for certain activities, for example, wholesalers would earn less points for purchases and would need more points for rewards.

Please note, the customer tag associated with your conditional tier should be managed solely by your team in Shopify.

Conditional Tiers are a great way to segment your customers based on pre-existing information in your Shopify account. If you want a certain cohort of customers to get a different version, or a different interaction with the loyalty program, this is how you could achieve it.
For example, if you want to show Wholesalers different rewards, or modify how many points they would earn for purchasing, you could seperate them into a conditional tier and adjust the rule/reward values.
If you have VIP customers you want to ensure never drop down a tier, and remain a VIP in your program, you can give them a tag that would add them to your conditional tier.

Conditional Tiers can also be hidden, which means they will not show for any customers that are not in the tier themselves. This helps keep your exclusive tiers more exclusive, and customers that don't exactly fit the mould of the rest of your site, from knowing what else is currently in your program.
You will need to let us know if you would like a Conditional Tier to be hidden, you can get in contact with us at support@loyaltylion.com.

Click here to see what plan the Conditional Tiers are on
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1. You can create conditional tiers in the same way that you create other tier types. When creating a tier you will have an option to select Conditional (Shopify tag) in the UI.

If you are unsure about how to set a conditional tier, please email support@loyaltylion.com letting us know the exact tag you will be using to segment your customers and the desired name of your tier.

Note: This tag is case-sensitive. 

Once the tier has been setup, all tagged customer will automatically be placed within this tier. Find out more about tagging customers here. 

Note. these cannot be used alongside subscriber tiers. 

2. Go to manage tiers where you will be led through the tier setup process, the conditional tier will be present. 

Remember to add all the tiers you want at once - once you've launched them you can't add or remove tiers yourself. 

Note: Once launched you can't edit tiers yourself. If you want to reset your tiers please contact us at support@loyaltylion.com

3. Set up your Activities

Choose how many points you want to give to each Tier for each activity. 

4. Set up your Rewards

Q. Which platforms can use conditional tiers?

These tiers can only be used on Shopify and Shopify Plus as Shopify is the only platform that allows users to tag customers.

Q. How many conditional tiers can a store have?

Multiple conditional tiers are now supported in LoyaltyLion, as long as these tiers are delineated by different tags.

Q: What happens if a customer qualifies for multiple conditional tiers?

The shopper will be placed in the best (highest position) tier that they qualify for.