The Gorgias integration is available on all plans.
In this article:
Overview
Gorgias is a helpdesk built for Shopify stores. Connect it to LoyaltyLion and your support team sees each customer’s loyalty profile next to their ticket, and can award points and share referral links from macros.
How the Gorgias integration can help you
When a customer contacts you on Gorgias, display their profile from LoyaltyLion
Award points to customers using macros*
Insert a customer’s referral URL into a macro*
*Both of these use custom HTTP actions in a macro. To set these up, see this Gorgias article.
How to connect Gorgias
Open this form and fill in your email address and your Gorgias sub-domain.
Log in to your Gorgias account, and go to Settings -> Advanced -> REST API.
If you don't have an API key there already, click on Create API Key.
Under Password (API Key), click on Copy, and paste this into the Gorgias API Key field in the form.
Log in to your LoyaltyLion account, and go to Settings, then Program settings.
Find the Token and secret section. Both values look like this: 12345a67a8bbb90ccd00.
Paste your token into the LoyaltyLion API Token field, and your secret into the LoyaltyLion API Secret field.
Click on Connect with LoyaltyLion.
The LoyaltyLion widget will then show in tickets from customers who have LoyaltyLion data:
How to set up loyalty Macros in Gorgias
Once you have integrated LoyaltyLion with Gorgias, there are several loyalty macros and automations you can set up in Gorgias. Here are a couple to get you started:
1) Refer a Friend macro
Use this macro to pull through LoyaltyLion data as a custom variable and auto-populate the macro, and send the customer’s unique referral link.
Steps to set up:
Navigate to Settings → Productivity → Macros
Click Create macro in the top right
Add the variable {{ticket.customer.integrations.loyaltylion.referral_url}} in your macro
Example:
Hi {{ticket.customer.firstname}},
Thanks for contacting us. You can refer a friend using the rewards page when you are logged into your member account.
Your link is {{ticket.customer.integrations.loyaltylion.referral_url}}
This provides your friends with a discount code and you also have a chance to earn points for this!
Please note that the discount is only available in the currency you are using and your friend also has to be a first-time customer.
Your friend will be required to make an order over £120 and keep the order to qualify for you to get the discount.
This will be provided 30-40 days after the order is made.
If you have any other queries, please let us know! We are always happy to help.
2) Award Points macro
Set up this macro to award any number of points to a customer using a custom HTTP action and updating the points balance in LoyaltyLion without leaving Gorgias.
Steps to set up:
Navigate to Settings → Productivity → Macros
Click Create macro in the top right
Click Add action → External actions → HTTP hook
Configure the HTTP hook with the following settings:
Title: Award any number of points to a customer
Method: POST
URL: https://api.loyaltylion.com/v2/customers/{{ticket.customer.integrations[XXXXX].customers[0].merchant_id}}/points
Headers:
Authorization: Basic {your token and secret, as token:secret, base64-encoded}
Content-Type: application/json
Body: {"points": 1500}
Key Configuration Notes
Replace XXXXX in the URL with the integration number of the LoyaltyLion integration. In your Gorgias account, this is the last string of numbers visible in the URL when on the LoyaltyLion integration page under Settings → App Store → HTTP integration.
Authorization: join your LoyaltyLion token and secret with a colon (token:secret), base64-encode the result, and pass it as a Basic auth header.
Points value: The "points": 1500 in the body can be adjusted to whatever number the brand wants to award. The points field must be a whole number. We add them as approved points straight away. You can also send an optional
reason, which your customer sees.
Example:
Hi {{ticket.customer.firstname}},
We're so sorry for any inconvenience caused.
We have just gone ahead and added 1500 points to your account, as an apology from us!
FAQ
For more questions and answers, see Gorgias’s LoyaltyLion help article.
Not yet using Gorgias?
Contact support@loyaltylion.com and we can refer you to Gorgias and answer your questions.