Gorgias - Integration Manual
Mags Maras avatar
Written by Mags Maras
Updated over a week ago

Gorgias x LoyaltyLion integration is available only on Gorgias Advanced and Enterprise Plans.

In this article:

 Why Loyalty Lion and Gorgias?

Gorgias is the complete helpdesk designed specifically for Shopify stores. Using LoyaltyLion and Gorgias together you can see loyalty profiles, award points, and encourage referrals from your helpdesk.

If you're using Gorgias for your helpdesk, you can connect it to LoyaltyLion to display information next to support tickets.

Benefits of integrating Gorgias

  • When a customer contacts you on Gorgias, display their profile from LoyaltyLion

  • Award points to customers using macros

  • Insert the referral URL as a variable in a macro

*These require custom actions to be created using HTTP Webhooks in a Macro. For more information please see this Gorgias article.

How to integrate LoyaltyLion with Gorgias?

  1. Open this form https://gorgias.github.io/app-form-LoyaltyLion/. Fill in your email address and your Gorgias account domain.

  2. In Gorgias, navigate to Settings -> Rest API.

    If you don't have an API key there already, click on Create API Key

  3. Copy your API key, and paste it in the Gorgias API Key field in the form

  4. Go to your LoyaltyLion dashboard and go to the Manage tab

5. On the left find Configuration and click Settings

6. Scroll down and find your personal Token and Secret

7. Place your Token and Secret keys in the form and finally click on Connect with LoyaltyLion button. After a few seconds you should see the button turn green:

8. Now go to Gorgias, and you should start seeing information from LoyaltyLion on the right side

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