This article explains how to use our Redeem points at checkout feature and answers to some common questions. To see which plan this feature is available on please visit our plans and pricing page.
In this article:
As a Shopify Plus merchant, you can enable points redemption directly in the checkout! Your customers don't need to claim the rewards in the loyalty panel, and then paste them in the checkout anymore.
The checkout redemption dynamically creates a discount code and applies it to the checkout. Thanks to this, your customers can decide the specific discount amount and save time, by redeeming in directly in the checkout.
Adding checkout redemption to your store
From your LoyaltyLion account, go to the "Create new reward" page and select the new "Checkout redemption" reward type
Note: You need to enable Shopify Plus checkout.liquid layout in order for this feature to be installed - follow instructions here.
You can then configure the minimum and maximum discount that can be redeemed. Once you've created the reward, the slider will be live on your checkout page.
You can optionally restrict the checkout redemption discount to products within a set collection.
Collection ID: You can find the collection ID number at the end of the URL when viewing a collection in your Shopify admin
Explanation: A short sentence to explain the collection restriction to shoppers, e.g. "Points can only be redeemed against health products"
Q. Can a customer use other discount codes and redeem their points at the same time?
Not currently. The checkout redemption dynamically creates a discount code and applies it to the checkout. If a customer adds a discount code themselves after redeeming points, we'll refund their points instead. However, a customer can use a gift card at the same time as redeeming their points.
Q. Can a customer pay for their whole order with points?
Yes! However, please keep in mind that if your customer makes a partial refund of an order that was paid in full with points, they will not receive a partial points refund. The voucher created by points slider is treated as a whole, and it does not allow partial refunds. However, you can manually give points to your customer as a partial refund. Click here to learn how to do it.
If you'd like to know more about refunds, please see our refunds and returns article.
Q. What happens if a customer abandons their checkout?
After one hour, their voucher will be invalidated and the customer's points will be refunded to their account so they can be used again.
Q. Why is the checkout redemption slider not appearing on my customers checkout page?
One reason the slider may not appear is if Shopify does not render the Discount section. The LoyaltyLion Checkout Redemption slider requires this section of the page to be present in order to function.
There are a variety of reasons why Shopify may not render the discount section. We have seen the following cases:
- Customers have no discount codes available to them (because there are no codes in the store at all, because all codes are restricted from the customer’s group, etc)”
- Orders were created with Shopify Draft Orders API
But these may not be exhaustive and it's best to reach out to your Shopify support manager to ascertain the exact reason why that section is not appearing.
If the discount section is present, and the slider is still not rendering, please reach out to LoyaltyLion Support <firstname.lastname@example.org>.