The subscription product reward is available to Shopify brands using Recharge and Skio.
What are subscription product rewards?
Subscription product rewards are similar to our Seamless free product rewards, however, they can be used with existing subscription orders.
As soon as the customer claims the reward, we will automatically add it to the next subscription order.
Create a subscription product reward
In order to create a subscription free product make sure you have Recharge or Skio integrations installed.
In LoyaltyLion, navigate to Program -> Rewards
Click on the Create new reward button and select Free product (subscriber) from the list
Pick an existing paid product from your store and amend the settings
Click Save changes to create the reward
Apply a subscription product reward to an existing subscription order
In order to redeem the reward, customer needs to choose a variant, and then apply the reward to their subscription. The reward product will be added to the next subscription, and can be viewed in the subscription portal.
FAQ
Q. What happens to subscription rewards if someone cancels their subscription?
The reward will be refunded, and points should get back to your customer.
Q. Can someone without a subscription claim the reward?
No, only customers with existing subscriptions can claim subscription rewards. If we can't locate a subscription, the customer will see a message "Requires a subscription" and won't be able to claim the reward.