You have the ability to refund unused customer rewards. This feature is especially useful when a customer claims a reward by mistake or changes their mind on the claimed reward. Once the reward is refunded, we give the points back to the customer.
How to refund single rewards
Log into your LoyaltyLion Dashboard
Navigate to the Customers tab
Search for the customer and scroll down to the Rewards section of the page
Click the Actions menu next to the relevant reward and select Refund
A box will appear to ask to confirm the refund of the reward - select OK
You will see a confirmation message to advise the reward has been refunded, and the points have been added back onto the customer's account
You can see on the customer's rewards list, this will now show as void
On your website, the reward will show as void in the History table
How to bulk refund rewards
In some occasions you may need to bulk refund unused rewards, for example, if you're making any changes to the cost of rewards, you may want to refund all the old rewards, so the points can be added back onto the customer's account for them to claim the new rewards. Also, if you enable discount combination settings, the rewards claimed prior will not have the discount combination setting applied, so you may want to refund these rewards and allow customers to redeem new ones.
For whatever reason, just drop our Support Team an email at support@loyaltylion.com, or pop-up on the chat, and we will be able to action this for you. We can also bulk refund specific rewards, so if you don't want all the unused rewards refunded, we can target the ones you do, just let us know.