Please get in touch with your Onboarding Manager and let them know:

4. Our Onboarding Manager will provide the line-item script content for you, including the unique script-key. If you already use a line-item script, you will need to merge our code into your existing script. See here for instructions on how to do this.

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‌5. Let us know once you set the script and publish it, so we can activate it on our side.

How to set up Free Product (Seamless) in the rewards section?

1. Login to your LoyaltyLion account

2. Click on the tab Manage

3. On the left, find Rewards and click on Create new reward

4. Find Free Product (seamless)

5. Chose Duplicate an existing product or Use an existing product

Use an existing product (recommended) - it's the simplest and most common, as it works with the products already on your store. If you chose this option, it will create a new variant of the product every time it's claimed. We check the inventory of the reference product when the customer clicks the claim button, and only allow them to claim if there is inventory available.

Duplicate an existing product - It creates a separate, new product in your Shopify store, that's a copy of an existing one. Select this option if you prefer to think of reward products as separate items. You must manage reward product inventory separately.

6. Amend additional options:

Note: if Use An Existing Product was selected, this will be tracked against the original existing products' inventory. If Duplicate an existing product was selected, this will be tracked against the duplicated reward products' inventory

7. Click Create

If you used the "Use An Existing Product" option, when setting up your Seamless reward, when a customer claims it, it creates a single-use variant that needs to be hidden on your side.

Creating a new variant when claiming a seamless reward was the only effective way to control access to the free products on our side. After testing this, our developers confirmed that any other way would open stores to abuse by customers illegitimately getting free items. With creating a new variant, we have control over who claims a free product and make sure that seamless item redemption is working without fault.

The only way we've discovered so far that can strictly enforce what items are allowed in a customer's cart is inventory quantity - you can't add anything that is out of stock.

There are various apps that support this, but they all work in terms of JavaScript and aren't intended for our use-case (free items). They're all vulnerable to a person, e.g. turning off JS with a browser extension, at which point they're freely able to put whatever they like into their cart. This is acceptable for those apps because they're normally not selling free items, so the incentive for the customer to cheat is limited.

As a result, thus far we've had to create a variant each time with an inventory quantity of 1, so only the person who redeems the product can get it.

If you use the script-based method, this means that we don't create one-off variants anymore. Whether the method selects the 'original' product or not depends if you selected use existing or create duplicate when setting up the reward.

You can only have one line-item script live at a time. If you'd like to publish another line-item script, please make sure you merge said line-item script with the existing LoyaltyLion script.

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If you choose to deactivate the SFP script, then you should delete or disable those rewards first.
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This is not possible at the moment. You can select the variants of the reward (e.g. size or colour) only during the initial creation of the reward.

If you added a new variant, once the reward was already live, you'd need to recreate the reward.