In this article:
Adding a new site to your subscription
LoyaltyLion allows you to add a new site under an existing account and subscription. This means all added sites will share the same plan features.
You might gain access to new features, such as cross-store rewards, and you can easily switch between sites without needing to log in and out of different accounts.
Development stores:
Merchants can add their development stores to their account free of charge.
To add a new production store to your subscription, please contact your LoyaltyLion Customer Success Manager or email support at support@loyaltylion.com.
Log in to your loyalty program.
Click on your name in the top right corner and select Manage LoyaltyLion account from the drop-down.
Scroll down to Your loyalty programs.
Click Create program.
On the next page, select your ecommerce store's platform and complete the installation process.
Once finished, you'll see your new site in the drop-down menu and in the Your loyalty programs section.
During the installation process, a pop-up will prompt you to book a call with our Sales representative.
Instead, please contact your LoyaltyLion Customer Success Manager or email our support team at support@loyaltylion.com to discuss the feature charge and unlock your new production store.
Archiving a site
If you no longer need a program, you can archive it. Archiving takes it off your subscription and out of your list of loyalty programs.
Every site in the program has to be uninstalled first. If one is still installed you will see Unable to archive program instead, and will need to uninstall LoyaltyLion from each site before you can continue. A program that includes a site on a platform other than Shopify is archived by us, and the dialog will point you at support.
Log in to your loyalty program.
Click on your name in the top right corner and select Manage LoyaltyLion account from the drop-down.
Scroll down to Your loyalty programs.
Find the program you want to archive, and click the three dots on the right to open its menu:
Click Archive program. A confirmation dialog explains what happens next:
Click Archive program permanently to confirm.
The confirmation dialog is worded strongly, and archiving is final from your side: you cannot undo it yourself, and the program cannot be reinstalled. Your data is not deleted, though. If you archive a program by mistake, email support@loyaltylion.com and we can restore it for you.