In this article:
Introducing the New LoyaltyLion Widget
We’ve released a new version of LoyaltyLion’s customer-facing user interface. Your customers will get a greatly improved, mobile-friendly panel, that’s opened by a widget in the corner of your screen. They’ll have everything they need to engage with your loyalty program, all in one handy pop-up that is easily accessible, and easy to navigate.
We will no longer be supporting the old UI from January 6, 2023. Changing over is easy and non-reversible. If you go to your merchant account a prompt will direct you through the upgrade. If after January 6th your account has not been upgraded over we will do this for you. The old version of the LoyaltyLion widget will be turned off following this period.
We want to make sure that our customers get the best features we can deliver, and the best way of doing this is to make sure everyone is on the same platform that supports those new features. By upgrading, you are ensuring that you will receive all of the future updates that you can then use to craft amazing customer journeys.
How do I know if I need to upgrade?
Not to worry, if you are one of the affected customers we will reach out to you. An email will be shared and upon logging into your platform you'll see a pop-up with step-by-step instructions about how to upgrade. Exiting the pop-up will allow you to carry on with your tasks but a persistent banner will appear on every page until the upgrade is completed.
You may see the following message on your LoyaltyLion dashboard:
And if that modal is skipped, or is accidentally closed, you will also see this banner at the top of your LoyaltyLion dashboard as well:
Frequently Asked Questions
How long will the upgrade take?
The update will happen in just a few short moments. Your store's new loyalty program will launch and be driving engagement right away. If you haven’t seen the change after a few minutes, clear your cache and try viewing again.
Will my store or loyalty program be interrupted?
No there should be no interruption to your store’s function or loyalty program processing. Points earned and rewards claimed will be unaffected.
When should I update?
Right away, give your shoppers the best impression possible by upgrading to our improved UI. We recommend switching at the beginning of the day. This gives you time to ensure a smooth switch takes place before peak shopping begins.
Will my brand theme and styles work with the new UI?
Yes, we will pull that data directly from your settings into the new UI. This should display effortlessly.
What will happen to my customized sections?
Unfortunately, no customization will carry across. Speak with our team today if you need to discuss this further.
Why are you doing this?
For two main reasons:
Firstly, to give you the best version of our platform possible. New features will not be developed to serve this version moving forward. We want you to have access to all our features should you chose
Secondly, to streamline our development process. Splitting focus slows us down so we have simplified to accelerate your success.
What if I have any questions?
Please send an email to support@loyaltylion.com and we’ll get back to you as soon as possible.