Multisite is available for Shopify stores only, and our Support team needs to turn it on for you. Contact support@loyaltylion.com to get started.
In this article:
Overview
A multisite program connects your Shopify online store and your Shopify POS stores to one loyalty program. Your customers earn and spend the same points, and keep the same tier, whether they shop online or in store.
A multisite program has one online store and one or more POS stores. Your online store is your primary store, and every store you add is set up as a POS store.
We match customers across your stores by their email address, so your customers need to use the same email address on each store.
Shared vs per store
Shared across the whole program
Points balance and loyalty history
Tier status and tier benefits
Your join rule, which we set up on your primary store. Customers earn it once, whichever store they join on
Separate for each store
Rules, including the birthday rule and tier settings on a rule
Rewards
Customization
What works across stores
Points earned on any store can be spent on the rewards of any store
Your customers can see activity from all your stores in their loyalty history
Your staff can find customers from any linked store at POS
When you manage a customer, you can see which store each activity came from
What your primary store controls
Some settings apply to the whole program and come from your primary store:
API keys, which always act on your primary store
The timing of points expiry, which follows your primary store's time zone
The language of program-wide text, such as tier benefits
Limitations
Rewards
A reward belongs to the store it was created on, and customers can only redeem it there. To let customers know they can use their points in your other stores, add a banner to each store telling them to sign up with the same email address.
Emails
LoyaltyLion emails aren't supported on multisite programs. Use Klaviyo or another email integration instead.
Flows
Flows aren't available on multisite programs.
Customer merges and deletions
When you merge or delete a customer in Shopify on one store, we don't apply the change to your multisite program. This keeps customers who are still active on your other stores. Contact support@loyaltylion.com if you need a customer merged or deleted.
Currency
All the stores in your program need the same base currency. You can't change the currency in your settings once your program is multisite, so contact support@loyaltylion.com if you need to.
How to set up a multisite program
Once our Support team has turned on multisite for you:
In LoyaltyLion, click your name in the top right, and then Manage LoyaltyLion account.
On the Overview tab, open the actions menu (the 3 dots) next to your program, and click Add a store.
Enter the Shopify admin URL of the store you want to add, and click Add store.
Approve the app in Shopify. You'll see "Shopify store has been linked successfully" when it's done.
We copy your primary store's purchase rule to the new store. Add any other rules and rewards you want on that store.
FAQ
Should I set up the birthday rule on every store?
No. Birthday rules belong to each store, so if you set one up on several stores, your customers get birthday points once for every store. Set up the birthday rule on 1 store only.
Can I link 2 stores with different currencies?
No. All the stores in your program need the same base currency.
Can I link 2 online Shopify stores to one program?
No. A multisite program has one online store and one or more POS stores. 2 online stores in one program isn't a supported setup.
Can customers redeem a reward from one store while shopping on another?
No. Customers redeem each reward on the store it belongs to. Their points balance is the same on every store, as long as they use the same email address.