Loyalty pop-up and widget
Mags Maras avatar
Written by Mags Maras
Updated over a week ago

To see which plans include this feature please see our pricing page. If you would like to have access to the loyalty pop-up, please contact support@loyaltylion.com

In this article: 

Loyalty popup and widget 

The new popup gives you a seamless customization experience and makes your pop-up look on-brand in a blink of an eye.

This also helps us move away from advanced customization that was based only on CSS Editor and introduce a more merchant-friendly version!

Let us know your thoughts by clicking here

Where to access design options?

Note: options presented below will be available to you once you finish the setup
and launch the program.
You can find our express setup checklist by clicking the button

In order to customize your loyalty panel and widget follow the instructions below:

1. Login to your LoyaltyLion account

2. Click on the tab Manage

(click an image to make it bigger)

3. On the left find Customize and select Program design

(click an image to make it bigger)

4. You'll see all design options available to you 

(click an image to make it bigger)

Customization options

Theme colors

Select two colors that will work best with your site's design and decide on the color of the elements.

Choose which color, Primary or Secondary will be used for specific elements of your popup.

Change the welcome message 

Click on the Home, to amend the Welcome message and make it look more on brand

Change the signup message

Click on Sign up/Login to change the text your guest shoppers will see

Change the FAQ section

Click on the Content section right next to Design to amend or translate the FAQ section of your widget


  1. Select background color of the widget button

  2. Decide on the color of the text

  3. Set the position on your site

  4. Hit save changes and you'll see those pull through to your site in the next few minutes

 It's that easy! 🎉🎊🥳

Let us know your thoughts and what customization options you'd like us to add
by clicking on the button below

Frequently asked questions

Can I remove the widget from my site page?

Yes - uncheck the "Show on Page"

I'm on the Advanced/Plus plan - can I get the popup?

At the moment, the version of the loyalty program that we recommend for the Advanced and Plus plans is our loyalty page. If you'd like to know more, feel free to contact your account manager or our support team.

Can I show the widget on only certain pages of my site?

The widget was designed to show on every page of the website. It is not possible for it to show on only certain pages at present.

My widget stopped showing on the site - why is this?

If you recently made changes to your theme on your platform, this can delete our SDK and cause the widget to disappear. We check to make sure that the SDK is on your every 24 hours and reinstall it automatically.

If you're on Shopify, we have a guide on how you can reinstall it yourself here. If you're having trouble reinstalling the widget, please contact support@loyaltylion.com and our team can assist.

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