LoyaltyLion Unlock shows your customers offers from other brands after they buy: on your Shopify thank-you page, your order status page and your loyalty page. When your customers engage with those offers, you earn a share of what the brands pay. Your customers get access to deals across a wide network of providers, and you earn a share of that engagement back!

By the end of this article, you'll have chosen where Unlock offers appear and which categories of offer to keep off your store, and submitted your store for review.

Unlock earns you revenue from customers who have already checked out, without touching your own products, prices or discounts. Offers come from partner brands through our offer network partner, and are picked to match what your customer just bought. There's no charge to use Unlock, and set-up takes a few minutes with no code.

Unsure if Unlock will benefit your store? We can provide estimates, as to what your store could earn in a year, starting from your orders over the last 12 months. Go to our Unlock page to find out more.
Click Change to try a different number of orders. The estimate is based on typical brand performance, so your own results depend on your customers and how many placements you use.

Unlock can show offers in 3 places. You choose which ones during set-up, and can switch each one off later.

Claiming an Unlock offer doesn't change anything about your customer's order.

Unlock set-up is one page of 4 steps. Each step saves as you go, so you can leave and pick up where you left off.

Your store needs a store category before you can submit it, because Unlock uses it to keep offers from brands like yours off your store:

Unlock offers come from 22 categories, in 5 groups. You can exclude any of them in step 2 of set-up, or later from the Unlock page. Tailor the offers that you show through Unlock to the audience of your site.

After you submit your store for Unlock, our offer network partner reviews it. This usually takes less than a day. We also check your store's privacy policy and program terms. The Store review section on the Unlock page shows where your review has got to: Submitted, In review, then Approved.

Once your store is approved, we email you and your other program administrators, and offers start showing straight away.

If our offer network partner needs more information, or doesn't approve your store, the Unlock page says so. Contact our Support team at support@loyaltylion.com and we'll work through it with you.

With Unlock, you earn a share of the net advertising revenue LoyaltyLion receives from offers on your store. Your rate is shown under Your revenue share during set-up, and on each statement.

We pay your Unlock revenue share quarterly, with a statement showing the calculation. After you start set-up, someone from our team will contact you to take your payment details.

Unlock reports and pays in US dollars, whatever your store's currency.

We may change your rate with notice by email. A change applies to future months only, and you can switch Unlock off at any time.

Once your store is live, the top of the Unlock page shows your Unlock results for the date range you pick:

Results are updated daily, and first appear the day after offers start showing.

For a day-by-day breakdown, click View report. The Daily revenue report has a row for each day, and Export downloads it as a CSV file.
​

You can change any Unlock setting from the Unlock page after your store is live.

To stop all Unlock offers, click Pause at the top of the Unlock page. Your settings are kept. Click Resume to show offers again.

To stop Unlock offers in one place only, switch that placement off under Placements. On the thank-you and order status pages, the block stays in your checkout and your customers see nothing in its place. Switch it back on to show offers again.

Open Excluded offer categories on the Unlock page, tick or untick categories, and click Save. You'll see "Excluded categories saved".

A placement marked Not seen lately means we haven't seen the Unlock block load there recently, so it may have been removed from your checkout. On the thank-you page, that means your recent orders didn't load it. On the order status page, it means no customer has loaded it for a month. Click Open checkout editor to add the block back, or I removed it if you took it out on purpose.

No. Unlock is free to use, and you can pause it at any time.

Unlock is available to Shopify stores registered in the US. If your store is in another country, the Unlock page shows a Register interest button: we're adding more countries as our offer network partner expands, and we'll let you know when it covers yours. Stores aimed at customers under 18 can't use Unlock. If your store is in the US and you don't see Unlock in your LoyaltyLion menu, contact our Support team at support@loyaltylion.com and we'll turn it on for you.

On the thank-you and order status pages, anyone who places an order sees them, including guests. On your loyalty page, only logged-in members see an offer, below your rewards.

In every placement, we only show Unlock offers to shoppers in the US. We don't show them to customers whose birthday on file says they're under 18, or to shoppers who have opted out of sharing their data through your store's privacy settings or their browser's Global Privacy Control (GPC).

No. Your store's own category is always excluded, so your customers never see Unlock offers from brands like yours. You can exclude more categories from the Unlock page at any time.

You choose the categories to keep off your store. Within the rest, our offer network partner picks the offers based on what your customer bought.

The banner at the top of the Unlock page says why. The most common reasons are:

If the banner says Unlock isn't available for your store, contact our Support team at support@loyaltylion.com.