In this article:
Overview
Notifications are messages that appear on your store to get customers engaging with your loyalty program, such as telling a customer they've earned points or inviting a visitor to join.
Turning notifications on
In LoyaltyLion, go to Display > Store components.
On the Notifications card, click Customize.
Click the notification you want to change.
Check Show notifications.
Click Save. The notification now shows as Active in the list.
Position on page
Under Configure in the notifications list, click Position on page to choose where notifications appear on your store. You can set one position for desktop and another for mobile.
Types of notifications
Earn points
Earn points tells signed-in customers when they've earned points for completing an activity rule, which rule they completed, and how many points they got.
Customer tier change
Customer tier change tells a customer when their activity has moved them into a new tier. It appears in the list when your program has tiers.
Welcome new visitors
Welcome new visitors tells shoppers who aren't members that you have a loyalty program and that they can earn points by joining.
Redeem rewards
Redeem rewards is available on the Plus plan. On platforms other than Shopify, it isn't available with the loyalty widget. To upgrade, contact support@loyaltylion.com.
Redeem rewards shows on the product page when a signed-in customer has enough points to claim a reward. You can show 1 reward or Up to 3 rewards.
Post-purchase notifications
The Post-purchase: Guest sign-up and Post-purchase: Refer a friend notifications ran on Shopify's order status page scripts, which Shopify no longer supports. To show customers their points and their referral link after checkout, use our checkout extensions instead.
Customizing notifications
Earn points
You change the Earn points text on each activity rule.
In LoyaltyLion, go to Program > Rules.
Click the rule you want to change, or click ... > Edit.
In the rule's Display section, change the Notification text.
Click Update. The new text shows the next time a customer completes that rule.
Customer tier change
Open the notification and change the Message, and then click Save.
Welcome new visitors
Open the notification and change its Message and Button text, and then click Save.
Redeem rewards
Open the notification and change the wording in the Message box, and then click Save in the top right.
Custom CSS
You can also style notifications with CSS, using the selectors in our developer documentation.
Delayed sending
For Welcome new visitors and Redeem rewards, you can delay the notification by 5 seconds instead of showing it as soon as a visitor lands on your store.
FAQ
Why isn't my Redeem rewards notification showing?
Redeem rewards doesn't work with seamless rewards. If none of your rewards can show in it, we hide the notification rather than show it empty. Once you set up another kind of reward, the notification shows.