Sidekick is Shopify's built-in AI commerce assistant, available directly inside the Shopify admin. It lets merchants complete store tasks using natural language instead of navigating menus manually — you type (or speak) a request, and Sidekick either does the task for you or walks you through the steps.
Where to find it
Sidekick is accessible from the Shopify Home page or from any admin page, via a Sidekick icon.
Who can use it
Shopify Sidekick can answer questions about your LoyaltyLion program directly in your Shopify admin, using your live account data.
"How is my loyalty program set up?"
"What's the points balance and tier for [customer email]?"
"How many new members did I gain last month?"
"How do I set up a birthday reward?"
Sidekick can access your program configuration (earning rules, rewards, tiers, points-expiry policy, referral incentive), our help center, your customers (points balance, tier, enrolment status), your orders, and your program's metrics (new members, points earned and spent, orders, revenue, rewards claimed). Access is read-only, so Sidekick can view your data but can't make changes to your program.
Who can use it
Available to all merchants, on every plan. Customer lifetime value is available on the Classic plan and above.
How to set it up
Nothing to set up. If you have LoyaltyLion installed on your Shopify store, just open Sidekick from your Shopify admin and start asking.
If you use Claude or another MCP-compatible assistant, see our Model Context Protocol (MCP) Server article, that connection works the same way but requires the Classic plan or above.