The Audit log is available on Plus plans. Only the account owner and users with the Admin role can view it.
The Audit log records changes to your loyalty program and your customers: what changed, when it changed, and who made the change. Use it to investigate an unexpected change, review your team's activity, or keep a record for your own compliance processes.
In this article:
Accessing the Audit log
In LoyaltyLion, go to Analytics, and then Audit log.
You can open the Audit log if you are the account owner or have the Admin role. LoyaltyLion staff with access to your account can also view it when they investigate a support issue.
What each event shows
Each row in the Audit log shows:
Date: when the change happened.
Event: what happened, such as Points adjusted or Reward updated.
Performed by: the email address of the user who made the change, or one of the labels described below.
Customer: the customer the event concerns, where there is one.
Site: which store it happened on, if your account has more than one.
Reason: the reason given for the change, where one was entered.
Click an event to open its details. Under Changes, you'll see each field that changed, with its value Before and After.
Who and what is recorded
The Audit log records changes made by everyone on your account, whatever their role. It also records changes made by LoyaltyLion staff and by staff using Shopify POS in your stores.
Changes made by a member of the LoyaltyLion team show LoyaltyLion in Performed by. Changes we make automatically, such as switching off an integration that keeps failing, show System.
Examples of what the Audit log records:
Changing program settings, rules, rewards and tiers
Creating and editing campaigns, flows and challenges
Adjusting a customer's points, or blocking a customer
Claiming, refunding or voiding a reward for a customer
Changing a customer's birthday
Completing, approving or voiding an activity for a customer
Approving or rejecting receipts
Adding users, and changing their roles
Connecting and disconnecting integrations
Running exports and imports, and creating API keys
Shopify POS activity
The Audit log records what staff do for customers through Shopify POS:
Giving or removing points
Claiming and refunding rewards
Updating birthdays
Completing activities
These events show Shopify POS staff in Performed by. The Audit log doesn't show which member of your staff it was.
Customer views and export downloads
The Audit log records changes, not page views, with two exceptions. Opening a customer's profile is recorded as Customer viewed, so you can see who has looked at customer information. One visit can record more than one view, because the profile reloads its details after some actions.
Downloading an export is also recorded, as Export download requested.
Filtering and exporting
Click Filter to narrow the list by Event, Performed by, Customer (an exact customer ID or email address) or Date.
Above the list, two charts summarize activity across your whole Audit log: Change events over time and Most active. Choose 30 days, 6 months or 12 months. The charts don't change with your filters.
To export the Audit log as a CSV file:
Apply any filters you want. The export includes only the events that match them.
Click Export.
Check the number of events, and click Export.
We'll email you when the file is ready, and you can track it on the Exports page. To download it, you need multi-factor authentication (MFA) turned on for your own sign-in.
Privacy and security
The Audit log stores references to customers and users, not their personal details. The email addresses you see are looked up when you open the page.
When personal details change, such as a birthday, the Audit log records that the field changed, not the old or new value.
Entries in the Audit log can't be edited or deleted.
What the Audit log doesn't include
Anything before July 15, 2026, when the Audit log was released. Some kinds of event were added later, and are recorded from the date they were added.
Edits to Loyalty Emails.
Actions your customers take themselves on your store, such as claiming a reward or uploading a receipt.
Automatic changes, such as points earned from orders or points expiring.
Changes made through the LoyaltyLion REST API.
Some account and subscription changes our team makes in our internal tools.
Actions that were attempted but didn't succeed.
Page views, other than customer profiles and export downloads.