This applies only if you pay LoyaltyLion by card. If you pay through your Shopify bill, Shopify takes the payment and you don't need to do anything here.
Strong Customer Authentication (SCA) is a requirement of the European Union's revised Payment Services Directive (PSD2). It asks for some online card payments to be confirmed with an extra step, such as a code sent to your phone or a prompt in your bank's app. The UK applies the same requirement.
What SCA means for your LoyaltyLion payments
Depending on your bank, you may be asked to confirm:
When you add a card or change your card.
When we take your first payment.
A payment your bank has held back until you confirm it.
Your bank decides when to ask, so you may not see a prompt at all.
Adding or changing your card
You need to be the account owner, or have the Admin role, to manage billing.
Open the menu in the top-right corner and select Manage LoyaltyLion account.
From the left sidebar, choose Billing. You can also go straight to your billing page.
Under Set up payment, or Change card if you already have one, enter your card details.
Click Submit.
If your bank asks you to confirm, follow its prompt.
When you set up payment for the first time, you may be asked to confirm twice: once for the card, and once for your first payment.
Confirming a payment that is waiting
If a payment is waiting for you to confirm it, it shows in Recent invoices on the Billing page. Click Pay invoice and complete your bank's prompt.