In this article:
Overview
Every loyalty page built with the LoyaltyLion Theme Editor comes with a default FAQ of 11 questions. It answers your customers' common questions about your loyalty program, which can reduce the questions your customer care team receives. You can edit, reorder or delete any question, and add your own.
Editing your FAQ
You edit the FAQ on your loyalty page in the Theme Editor.
In LoyaltyLion, go to Display, and then Store components.
On the Loyalty Page card, click Customize, and then Launch Theme Editor.
In the Sections list on the left, click FAQ. Its settings open on the right, with your questions listed under Customize blocks.
Click a question to change its Title, which is the question, and its Content, which is the answer. To add a question, click + Add block.
Click Publish. Your FAQ changes are now live on your loyalty page.
To change the order of your FAQ questions, drag them up or down under Customize blocks. To delete a question, click it, click Delete block, and then confirm.
If your loyalty page uses more than one language, you edit the FAQ for each language separately. To edit another language, change your store's language in Shopify, and then launch the Theme Editor.
The default questions
These are the questions and answers in the default FAQ on your loyalty page:
How does our loyalty program work?
It's a simple way for us to give back and reward you for being part of our community.
Who can join?
Joining is free and open to everyone. Create an account to start earning points, or sign in if you're already a customer to begin enjoying your rewards.
How do I earn points?
Earn points every time you shop, as well as through other activities available in the program. Head to the Earn Points section to see all the ways you can earn points.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
How do I redeem my points?
Once logged in, head to the Rewards section. If you have enough points, you can exchange them for available rewards.
What do different point statuses mean?
Approved: These points are available to exchange for rewards.
Pending: These points are being verified and will become available soon.
Cancelled: These points won't be added to your account, such as when an order is cancelled or fully refunded.
What happens if I refer a friend, and they cancel or return their order?
If a referred purchase is cancelled or returned, the referral points linked to that order will no longer be awarded and will be removed from your account.
Can I use my points directly in the checkout?
To use your points, exchange them for a voucher in the Rewards section, then copy the voucher code and apply at checkout.
How long does it take to receive my points?
For some activities, you will get the points instantly, or after you refresh your screen. Other activities may have a waiting period. Even during this waiting period, you should be able to see your points as pending in your History section.
How do I leave the loyalty program?
If you no longer wish to be a part of our Loyalty program, please contact us directly.
Where can I report a problem or give feedback?
Feel free to reach out through our regular contact channels, to report a problem or share your feedback with us.
Things to consider
The default FAQ gives general answers about how loyalty programs work. It doesn't cover topics that depend on how you've set up your program, such as specific rewards or points expiration.
Depending on your setup, you may need to change the default answers to fit your program.