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About refunding customer rewards 

You have the ability to refund unused customer rewards. This feature is especially useful when a customer claims a reward by mistake or changes their mind on the claimed reward.

Once the reward is refunded, we give the points back to the customer.

How to refund vouchers 

1. Login to your LoyaltyLion account
2. Click on the tab Customers

3. Find the customer and scroll down and find the reward you want to refund

4. You'll get a message reminder to:

  • tell you that we removed it from your platform or


  • to remind you to remove it from your platform 

5. LL marked this reward as void :

  • the points were given back to the customer
  • the reward is marked as void from Your rewards section in the loyalty panel
  • the reward is marked as void in the customer's history

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