To access LoyaltyLion from within Shopify POS, first you'd need to make sure LoyaltyLion is installed. There are 2 separate tiles you will need to add in order for the integration to work. There is also a third LoyaltyLion tile which will give you a direct link to the LoyaltyLion Dashboard.

If a customer has already redeemed a reward online, you can refund it, so the points are added back onto their account, or you can apply it directly to their order via the App Link tile.

The LoyaltyLion App Link Tile supports the "Add points" button, where the employee in the brick and mortar store can give extra points to customers for whatever reason they like. Points are immediately rewarded and can be used with the purchase in the store.

We understand that as the store owner, you might want to give different permissions to your employees. This is why we can help you hide the "add points" button and LoyaltyLion Website Link Tile.

In order to disable the "add points" button and restrict the LoyaltyLion Website Link Tile from POS, follow the steps below:

Alternatively, you can manually edit the permissions, but you want to make sure that Settings → Customize smart grid for device’s location is denied:

This will essentially stop employees from being able to add and remove tiles themselves.

Customers will be given a guest account if they are signed up via POS. If the customer then makes a purchase, they are given an 'enrolled' LoyaltyLion account, even if they have not created a full Shopify account on the website.

This is different from the online method, in which customers need to have a full Shopify account in order to be enrolled in LoyaltyLion. The reason for this is to ensure that POS customers, who may not visit your store's website, can still make use of the loyalty program.

If you'd like to turn off the auto-enrol for guest customers that purchase in POS, please contact us at support@loyaltylion.com and we will turn this off for you.

The cashier finds the customer account by email address. Once the customer is selected, rewards can be redeemed by accessing LoyaltyLion on the main screen.

Yes

If a new customer purchases from your physical store for the first time, all you need to do is create a Shopify account for them on the POS interface using their email address. If the customer was already an online customer, entering their email upon checkout will ensure he/she collects points for the purchase on their account.

If a customer buys from you in-store, and they give an email address, we'll track them and give them points. If they come back in-store again, and you find them (by name, email, etc), you can open up LoyaltyLion within the POS app and use their points there and then. Optionally, they can register for a full account online (with the same email) and have access to their points there too.

No, but we hope to support this in the future.

Yes. If a customer has used their points to claim a voucher online but has not yet used that voucher, it will appear in the list and can be applied to the POS order.

No, you'll only be able to add the discount to the order if the current cost of the order is equal to the discount's value or higher. If the cart value changes after the discount has been applied, it will be removed.

No, there's no limit.

You can add all of your stores to have one unified loyalty program.
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Once the customer has created their account online, they'll share points and rewards with their POS account (it's the same account).

A customer will be a 'guest' when they sign in POS, but as soon as they make a purchase they will enrol.

Shopify POS Go is essentially a case that you attach to a mobile device that allows you to scan barcodes and take card payments. It still runs off the standard Shopify POS app, so LoyaltyLion will work as usual.

Yes, when you add or manage a customer, there is a switch called "Accepts Marketing", if you toggle this on, the customer will receive points for the newsletter rule, as long as you have the rule created in LoyaltyLion and the customer has not yet received points for this.

Only countries where Shopify Payments supports both online and in-person processing are available. You can see the full list of supported countries here.