Click here to see what plan Subscription rewards are on

Subscription rewards can be used by your customers on any of their subscriptions.

  • These rewards are totally customisable and can be used for a customer's next subscription order, or a set number of subsequent orders (e.g. next 3 orders).
  • The reward discounts can be a flat amount (e.g. $5 off) or a percentage off.
  • You can also change how much you want the reward to cost your customers in points by clicking "Enter a different cost" when entering the discount.

In this article:

  • How to add Subscription reward
  • How customers use Subscription rewards
  • Common Questions

How to add a subscription reward:

1. Install ReCharge Integration

To create subscription rewards, you need to have installed the ReCharge integration. Check in the Installed integrations section of your Manage integrations page that ReCharge appears there.

2. Go to "Manage" > Create new reward > Choose "Money off subscription" or "Percentage discount subscription"

3. Enter the "Discount amount'"
  4. [optional] Edit "Cost to redeem"
 5. Enter "Usage limit" (minimum of 1)
  6. Well done - subscription reward is ready!

Creating a Percentage discount subscription reward

Creating a Money off subscription reward

How customers use subscription rewards:

Your customers will be able to claim these rewards just like normal rewards by opening the Loyalty panel and clicking on "Get reward" for the subscription reward.

This reward voucher can then be applied to a new subscription or an existing one.

Applying a subscription reward voucher to a new order

Applying a subscription reward voucher to an existing order

If they have an existing subscription - the customer can apply/paste the code in their ''manage subscriptions page'' in their account.

Common questions

Can customers use other LL rewards with their subscription order?
Unfortunately not, because ReCharge and Shopify checkouts are separate.

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