We can import all your existing customers into LoyaltyLion. Any new customer will be automatically enrolled to the loyalty program once they create an account on your store - click here for more information.

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Shopify Import

If you would like to give your existing customers points to introduce them to your loyalty program please provide us (support@loyaltylion.com) with a CSV file with the following:

 Column A: email addresses
 Column B: points - list the total points each customer should be imported with

If your customers already have an account on your store we advise to give them the ''create an account'' points as this activity won't be available to them.

Magento, BigCommerce and Custom Import

If you would like to give your existing customers points to introduce them to your loyalty program please provide us (support@loyaltylion.com) with a CSV file with the following:

Column A: customer's ID
Column B: email addresses  
Column C: points - total points each customer should be imported with
Column D: enrolled - state 'true' if they are a customer 'false' if they are not

If you do not want to give them any points to start with you do not need to import them, once they log in they will be pulled into the loyalty program.

Common Questions

I have a list with a lot of emails, can you import these customers to the loyalty program?
We can import customers with or without the account on your store into LoyaltyLion however, they need to have an account in the e-commerce platform you're using, for example, Shopify, Magento or BigCommerce. Customers without accounts won't be able to use their points until their create an account in your store. All imported customers, with or without account, won't be able to receive account creation points or welcome email.

We would advise not to import guests but instead email them separately and inform about double account creation points period - you would need to double the amount of points for the account creation rule and then change it back to normal amount after the promotional period expires.

What is the difference between customer and guest?

  • Customer: someone who created an account on your store and will be automatically enrolled to the loyalty program once they log in
  • Guest: someone who doesn't have an account on your store. Customers without accounts won't be able to use their points until they create an account in your store. We can import customers with or without the account on your store into LoyaltyLion however, they need to have an account in the e-commerce platform you're using. 
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