To see which plans include Zendesk integration please see our pricing page. If Zendesk isn’t listed on your integrations page within LoyaltyLion and you would like to start using it, please contact firstname.lastname@example.org
Zendesk helps you improve customer relationships through communication and support.
Using LoyaltyLion and Zendesk together, you can view your customer’s loyalty data and use these insights to resolve customer queries in a more meaningful way. The integration helps you to improve your customer satisfaction rates, increase customer engagement and retention all while nurturing your customers through to conversion.
Note: the integration is for Zendesk's Support product and is only available on Team plan and above
Benefits of integrating with Zendesk:
- Have full access to every customers’ loyalty profile: view your customer’s loyalty profile when interacting with customers. See their loyalty tier, birthday, points balance and rewards claimed. Gift points to build customer relationships and reward customers for their loyalty.
- Respond to queries with informed insights: use past purchase behaviour to understand if a customer is loyal, at-risk or in need of winning back – and personalise your help desk response to improve the customer experience.
- Encourage customers to refer friends: access your customer’s unique referral URL directly in your help desk platform and include it in your responses. This way you’re prompting customers you’re already engaging with to refer their friends.
Installing Zendesk integration
Note: To benefit from this integration you need to have both apps installed and activated.
- In your LoyaltyLion account, click on "Manage" > "Integrations" > "Zendesk" > ''Configure integration'