Why has a referral not registered?
A referral may not have registered due to the following:
- customer checked out in a different browser
- customer checked out in same browser but after 24hrs
- the order total was less than the stated minimum spend
- the order total was less than the minimum spend once their discount was applied (if they had a discount to use)
*If you are unsure about a referral, please email email@example.com with both email addresses (existing customer and new customer - referred person) we will then take a look for you to confirm.