In this article:
Overview
LoyaltyLion can group a single Shopify online store, with multiple Shopify POS locations or non-commerce sites (e.g. blog sites) under a single loyalty program. It supports but does not require, Multipass.
The only requirement for a customer is that they register on each site using the same email address.
One Site will be designated the “primary” Site, which is relevant for some multi-site program limitations (see the relevant section below).
What works
A multi-site setup can have:
At most one "ecommerce" store - that's an online store with the ability to make purchases and redeem rewards. We will not support linking multiple ecommerce stores under the same program.
Arbitrarily many linked "blog" sites - that's a website where it's possible to earn points but not spend them on rewards
Arbitrarily many linked "POS" locations - those are Shopify accounts that are used as POS retail locations only, where the web presence is unused or unavailable
A customer’s points and program history are shared across all sites
All rules and rewards are supported (but rewards belong to a site and can only be redeemed on that specific site - see limitations below)
Each Site has its own...
set of rules which can be viewed and triggered on the owning Site only
set of rewards that can be viewed and redeemed on the owning Site only
customizations (colors, text, locale, etc)
Tiers are shared across the program and there is first-class support in the LL admin to declare rule/reward override values per site
tier benefits are also shared across the program; depending on what the benefits are, this may not be desirable (i.e. per-site benefits are not supported)
Limitations
Loyalty emails are not supported (e.g. welcome email, reward available reminder)
There is currently no way to redeem rewards from Site A on Site B; the recommended approach would be to display some kind of banner on Site A which links shoppers to Site B and tells customers that they can use their points there if they register using the same email address.
Conditional tiers are not compatible
Considerations
If sites give points for creating an account, this will only happen once per email address, i.e. if a shopper got signup points on Site A, they won’t get them again on Site B even though they technically have to “register” on Site B
Setup: you must configure a signup rule on every site in your program
If a customer registers on another site but makes a mistake in their email address, LoyaltyLion won’t be able to connect them automatically.