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Connect your loyalty and engagement platform to grow your list of SMS subscribers. Reward your customers with loyalty points when they sign up to receive SMS marketing campaigns. With this integration, you set up the number of points a user can receive, and then Attentive can pass back the subscriber’s email address, phone number, and the number of loyalty points to your LoyaltyLion platform.

Click here to visit Attentive's website

There are two main components to the Attentive integration:

You can create dynamic segments to use in campaigns for the customers in Attentive using the customer event data.

These will appear as "A subscriber's activity" when creating segments.

You can find a video tutorial on how to create these segments and use them in campaigns here.

1. Log in to your LoyaltyLion account
2. Click on the tab Manage

3. On the left find Integrations and click Manage

4. Find Attentive on the list and click the Install Integration button

5. Authorize LoyaltyLion

6. Select the events you'd like us to send from LL to Attentive (we suggest selecting all of them). We also will send the fields to Attentive.

7. You can find the event triggers in Attentive by going to Segments and creating a new segment.

8. LoyaltyLion fields should be visible as Custom Events

1. Log in to your LoyaltyLion account and click on the tab Manage

2. On the left find Activity rules and click Create new rule

3. Find the Custom rule

4. Set the identifier to attentive_sms and fill the rest of the fields.

Note: The "Description" field of the custom rule in LoyaltyLion accepts HTML. You can direct your customers to the signup form on Attentive's website here by including a link here.

For more information on what that link might be, speak to your Attentive CSM, but you should be able to link customers to the page there with a description like this or similar:
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Click <a href="attentive_landing_url"> HERE </a> to finish signing up for SMS

5. Click Create rule at the bottom of the page

6. On the left find Configuration and click Settings

7. Scroll down and find your personal Token and Secret

8. In Attentive, navigate to the integration setup page and select LoyaltyLion.

Note: If the LoyaltyLion tile is not available on the integration setup page, contact Attentive's White Glove team (whiteglove@attentivemobile.com) and provide them with the details in the next step.
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9. Enter the previously collected token, secret, and "attentive_sms" in Loyalty Name.

10. Click Set up integration. Your LoyaltyLion account is now connected to Attentive from LoyaltyLion!
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11. To finish setting up the sign-up rule, follow steps 2 and 3 in Attentive's guide here.

There are a couple of things you can check to see why a customer didn't get points:

If both of the above statements are true, there may be an issue - contact support@loyaltylion.com for further support. You can manually give points in the case of user errors like those above, though - click here to find out how.

The events appear in real-time as customers fulfil LoyaltyLion activities, meaning that they will only be available once the event has been completed.

For example, before the refer-a-friend event appears in Attentive, a successful referral needs to be completed. If you have 0 referrals completed on your store, you won't see the referral completed event in Attentive.

Note: It's worth noting, that if a customer has signed up to SMS prior to creating a loyalty account, they won't receive sign up to SMS points. This is because Attentive won't trigger the API to give points, if they're already registered to receive SMS messages.

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