why does my page just refresh when I click on login or create account within the loyalty panel

When I click on the 'Create account' or 'Log in' button with the loyalty panel, it just refreshes my main screen - why is this happening?

This is happening because your 'account creation' option is not enabled in your store settings.

To enable store accounts through Shopify, just head over to your Shopify account, click "Settings", "Checkout", and then we'd recommend setting the "Customer Accounts" button to "Accounts are optional."